CMC Global

CASE STUDIES

Enterprise

Offer Digital Transformation Services on a large scale to increase productivity while maintaining or improving quality, delivered by a professional IT team with the best IT solution customed for you.

SME

Implement digital transformation solutions for optimizing existing processes, reimagine and reinvent what you do, and discover new possibilities for your product and testing service for the smooth operation of the software with a team of experts.

Startup

Deliver angle software and MVP (Minimal Viable Product) development services that help to turn your idea into a real project and satisfy your end-users with the least effort in the shortest average time.

Service industry, IT

Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.

The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.

Service industry, IT

Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on. The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.

Education

Education is both the act of teaching knowledge to others and the act of receiving knowledge from someone else. Education also refers to the knowledge received through schooling or instruction and to the institution of teaching as a whole. Education has a few other senses as a noun.

Education

Education is both the act of teaching knowledge to others and the act of receiving knowledge from someone else. Education also refers to the knowledge received through schooling or instruction and to the institution of teaching as a whole. Education has a few other senses as a noun.

Insurance

Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge against the risk of a contingent or uncertain loss.

Insurance

Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge against the risk of a contingent or uncertain loss.

Retail

Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit. Retailers are the final link in the supply chain from producers to consumers.

Retail

Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit. Retailers are the final link in the supply chain from producers to consumers.

Transportation

We consult and provide Logistics Smart Applications Development solutions for new features development and comprehensive system operation

Transportation

A startup company was developing a transportation service system that helped to carry cargo through smart applications. We partnered up with them to consult and provide innovative solutions for new features development and comprehensive system operation.

Real Estate

The company was also having difficulty in data collection because of anti-crawlers of many platforms. Dat Xanh needed a solution to overcome these issues to conduct effective market research.

Real Estate

Dat Xanh Group needed to constantly do market research to learn about customer needs and preferences in market segments where Dat Xanh wanted to do business. Dat Xanh had used other channels, such as Facebook and Youtube, but the effort was ineffective because it was done manually and resources-intensive. The company was also having difficulty in data collection because of anti-crawlers of many platforms. Dat Xanh needed a solution to overcome these issues to conduct effective market research.

Financial System Development & Maintenance

Challenge

A Singapore-based fintech company wanted to develop its financial system and hoped to partner with a cost-effective, experienced and qualified outsourcing vendor. Their initial requirements were maintaining and enhancing their existing system, then developing new features to satisfy end-users.

After extensive contacts and changes in partnerships with several IT resources providers in Asia, they were finally persuaded by CMC Global’s impressive IT Talents pool and 27 years of experience in the ICT industry.

The whole project was subdivided into 6 categories:

  • Core banking
  • Smart Lending Platform
  • Supply Chain Finance
  • Smart Agent Team
  • eKYC
  • Smart Interview

Solution

The main goal is to provide a solution that is both cost-effective and aligned with the customer’s strategy in data management. 

Together, we came up with a comprehensive IT strategy choosing AI as the core technology with the belief that it could deliver the IT agility the customer required. Along with that, other fundamental technologies such as DevOps, Back-end (Java), Front-end (VueJS, ReactJS), Mobile (Native Android, iOS & Flutter) were also well-integrated.

Result

 

Up to now, the client can operate their system smoothly and all of our members have received high satisfaction scores from them. The project has been implemented at many banks in Southeast Asia, like Malaysia and Singapore.

EHR System Development & Maintenance

Challenge

According to research, the main barriers cited to the adoption of EHR systems (Electronic Health Record) were the cost of purchasing (48%) and the ongoing cost of maintenance (11%). Acknowledging the key problem, CMC Global has provided our customers with the right thing they need.

This time, our customer had their own EHR system, yet it was so outdated that the obsolete programming languages caused several difficulties in maintenance and operation. Most of EHR’s strengths such as higher quality and tangible enhancements were all going down the drain.

Solution

CMC Global had to focus on two main goals: To meet all requirements and to simultaneously deliver creative outputs in such a short amount of time. We have come up with:

  • New modules: CMC Global team worked closely with the client to develop new modules that could automate their medical record process. 
  • Training and consulting: Since our customer came from the healthcare industry with specific requirements yet lacking in technological expertise, our members had to frequently visit them to directly observe their existing operating models and understand their needs, thus offering suitable consultation.
  • New programming language: Acknowledging the issues, they want to re-develop this module in a new programming language with the expectation that it could be integrated across their entire hospital system and automate the process of recording patients' information.
automative for EHR System Development & Maintenance Commitment was the top priority of the team since the implementation time was limited to only less than a year with many strict requirements from the customer.

The development team consisted of 60 members, with over half were senior developers had to work at full capacity to be able to develop the system for the customer and kickstart actual implementation.

Result

Up to now, the system has been completed and overcome many rounds of moderation from customers. The system is being implemented in hospitals in Korea. CMC Global’s customers are completely satisfied with the contributions from the team and planning to implement the next projects in the near future.

 

Web App Development & System Maintenance

Challenge

Located in the US, the client is one of the largest manufacturing companies in the world. Their needs focused on enhancing the system in manufacturing semiconductor chips with a trusted vendor who has a long-lasting experience in working with international clients and global projects. The challenge is to integrate ease and accountability into its production chain with modern technology to replace its existing outdated system.

The client’s demands are two-fold:

  • Financial project: Develop a Web app to support their Account Receivable procedures on their internal Cloud platform. Besides scalability and self-deployment, the new app also needed to include features such as invoice processing, customer communications, forecasting, evaluation, and dispute resolution.
  • Manufacturing project: Work closely with their in-house team to develop, upgrade and maintain the system, apps, and web apps that served semiconductor research and manufacturing purposes

Solution

Since the framework was agile development, team members needed to work in different time zones and every member must be able to use English fluently to ensure no obstacles happen when communicating with the customer. In this project, all applications must be developed under microservices models on IBM cloud, Kubernetes and Docker.

Web App Development & System Maintenance

Not stopping at IT outsourcing, CMC Global also came up with the idea of developing the app through microservices modules, which helped to modernize, automate, and utilize the customer's cloud platform.

Result

The app is considered to have considerably high scalability and flexibility, easy and convenient to adjust. Similarly, the Testing/Deploying activities have also been automated through the CI/CD modules and can also be customized into different projects. One of the key highlights for this project is that our clients had received a Stevie Awards in 2019 for their sales enablement solution.

Embedded Testing Solution For In-car Driver Applications

Challenge

Our client is a leading company in the automotive industry. They were searching for a reliable vendor with a competitive pricing policy to provide embedded testing solutions for in-car driver applications. At the same time, their requirements demand high product quality in compliance with international standards. To achieve this, they decided to partner up with CMC Global, their most suitable selection.

Solution

Together, we came up with a definite working process for the project and chose C++ as the programming language that is best suited for customer’s requirements. Every week, we conducted virtual interviews via Skype to discuss their needs and improve the team's performance. We helped them detect any defects in software, thereby reducing further risks.

Embedded Testing Solution For In-car Driver Applications

Result

With our efforts to boost productivity and working pace, the project reached 100% completion only in 5 months.

Cloud Migration Solution For Online Video Platform

Challenge

Our client is Japan’s top entertainment corporation whose business spreads across the fields of E-commerce and Digital Entertainment. The issue they raised to us is to migrate their entire systems with complicated parts and features to the cloud environment in only 6 months. They want to hire a team of 20 professionals to help them achieve these goals.

  • Deadline rush: Those time-consuming and labor-intensive tasks were further strained by a tight deadline of only 6 months.
  • Complicated tasks:  At that moment, their self-deployed and self-maintained Data Center for system operation contained several shortcomings including high costs and low performance. Therefore, they wanted a solution that could help them migrate the entire system to tackle those drawbacks. The project was complicated because it required the migration of the system as a whole, from servers, databases to front-end and back-end to the cloud, not just a single feature. In addition to system migration, our client also wished to develop new features to meet their business demands such as online product release, SEO and Marketing.

Solution

We found out from the beginning of the project that we would not be able to leverage their system’s infrastructure architecture because one, it was outdated and two, our customer had no previous description documentation. This meant that we have to start from scratch. 

CMC Global's development team worked together to pinpoint our client's issues as well as provide appropriate consultation. We do this in the first steps by experiencing and learning from the previous operating system. Afterwards, the entire infrastructure architecture was redrawn and reasonable solutions were brought to the client for system migration while ensuring the same latency, without affecting performance. The working stages included:

Design -> Review -> Implementation -> Operation -> Improvement

During the project, we conducted daily meetings to update the process and made weekly reports to find bugs throughout the deployment process. After a few months, our project team was able to work directly with the business department and was recognized as a valuable consultant for the client.

After the process of verifying and implementing new technologies, we deployed those that are suitable for customers' problems such as Cloud Computing, Infrastructure as Code (Terraform, Ansible), AWS Serverless, CI / CD, Java, PHP, VueJS.

After a few months, our project team was able to work directly with the business department and was recognized as a valuable consultant for the client.After a few months, our project team was able to work directly with the business department and was recognized as a valuable consultant for the client.

Logistics Platform Development & Maintenance

Challenge

We worked in partnership with one of the c technology groups in Korea in a multinational project with over 300 people. The client owns a complex logistic platform operating across 65 countries for over 15 years. With such a huge scale, the demand for maintaining the modules of the platforms and developing new features to satisfy their end-users was at an all-time high. Specifically, the client needs to:

Maintain and enhance modules of the platform:

  • Business Flowchart 
  • Supply Chain Planning 
  • Freight Forwarding 
  • Warehousing & Distribution 
  • e-Commerce Logistics 
  • Premium Logistics

Develop new features: 

  • Develop new services and products with innovative technologies and advanced architecture
  • Support multi-languages 
  • Define performance standards of the system 
  • Penetration and performance testing.

Competitiveness in the logistics industry was extremely high and our client’s needed a reliable vendor that could help them tackle those considerable issues in order to expand the system and reduce cost at the same time

Solution

After discovering all their needs and problems, the CMC Global team sat down together to draft up a cost-effective solution to best benefit our client. Since the system was highly complicated and involved a large number of people, we must rapidly build up a dedicated team of over 50 certified engineers with at least 3 years of experience to work on the project. 

In addition to technical expertise, we required all programmers to have extensive knowledge of the logistics industry to get the gist of industry know-how to develop new features and maintain a complicated system like this. In fact, all project members were required to take a course on logistics and passed a certified examination in a very short period of time before getting onboard.

Communication and a unique working culture were also vital key points in this project. Thus,  to ensure everything ran smoothly without any misunderstanding, our team included 3 Korean-speaking comtors to help us coordinate with the customer.

To help the client cut down cost and maximize technologies leverage as much as possible, we also proposed creative solutions that incorporated new techs such as Big Data for Supply Chain Planning, AI for Freight Forwarding and IoT for e-Commerce Logistics.

 

eKYC Solution In Banking System

CMC Global coordinated with one of the biggest China-based corporations to implement eKYC solutions for their banking system in two different countries.

eKYC Solution In Banking System

Challenge

The KYC (Know Your Customer) compliance norms and Anti-Money Laundering have become an urgent necessity for financial institutions after the crisis of 2008. Yet, with the average cost of annual compliance training ranging around $45/hour per member of staff and 5 hours of training needed, the trend of eKYC (Electronic Know Your Customer) is on the rise. In this project, our client is one of the biggest international corporations based in China.

Solution

Based on their requirements, our team developed a suitable eKYC solution for the client. Here, the digital process value chain ensured stable and reliable rollout, thereby improving content management and processing time by implementing machine learning, semantic Web technology tools, and natural language processing-based cognitive search. Meanwhile, the procedures still maintain high regulatory adherence.  We use MicroExpression with framework Agile and Scrum to deliver the best quality of services for this project.

Result

  • Improved data management with a stable and reliable rollout.
  • High regulatory adherence.
  • High customer satisfaction scores.

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