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CMC Chatbot

AI Chatbot is a virtual assistant developed by CMC. Its key feature is similar to most chatbots on the market today; interacting with customers via automated answers. Powered by AI technology, CMC AI Chatbot can identify key questions in customer messages and return information accordingly.

CMC Chatbot can be used in a wide range of industries for automatic conversation and real-time responses on websites and applications. The solution helps to increase customer satisfaction and reinforce sales interactions.

Technologies

Chatbot Natural Language Processing

Natural Language Processing

It includes pre-training language models, pre-trained word vectors such as Hugging Face’s Transformers library. It applies language models with specific tokenization and futurization to compute sequence and sentence level representations for each example in the training data. In addition, the tokenizers can be supported in splitting text into both tokens and multiple labels.

Chatbot Natural Language Understanding

Natural Language Understanding

A tool for intent classification, response retrieval and entity extraction in chatbots. This will look for NLU training data files, train data and store a trained model in the models directory.

Dual Intent Entity Transformer

Dual Intent Entity Transformer

Dual Intent Entity Transformer is state-of-the-art in NLP technology. It is a multi-task transformer architecture that handles both intent classification and entity recognition together. It provides the ability to plug and play various pre-trained embeddings like BERT, GloVe, ConveRT, and so on. There isn’t a single set of embeddings that is consistently the best across different datasets.

CMC Global Chatbot Advanced Analysis

Advanced Analysis

The module supports smart analytic functions such as sentiment analysis, behavior analysis, recommendation, etc.

Chatbot Knowledge Management System

Knowledge Management System

Managing knowledge effectively in a centralized system, rendering tacit knowledge (ontology, knowledge graph, formal languages)

Video Demo

Benefits

Improve customer acquisition

CMC Chatbot is capable of scaling, ready to serve new customers. The system automatically answers messages anytime, anywhere, maximizing customer experience with the business.

Reduce churn

CMC Chatbot supports 24/7 and accurate responses to increase customer satisfaction.

Increase revenue

CMC Chatbot helps to free up human resources so that your business can focus on core activities that directly generate profits.

Reduce cost

CMC Chatbot helps businesses reduce costs up to 80% by automating the entire process and releasing resources.

Case study

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