Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
CMC Global IT System
Building Enterprise Data Platform on AWS to Better Manage Data and Drive Efficiencies
Overview Industry: Finance & Banking Technology: AWS Step Functions, AWS S3, AWS Glue, Amazon Athena, Amazon Redshift, Amazon CloudWatch, Amazon MSK, Amazon Kinesis, Amazon Managed …
Saving $1 Million by Migrating Legacy Enterprise Data Platforms to Azure Synapse
Our forward-thinking customer acknowledged the limitations of their outdated enterprise data platform and the need for a cutting-edge data management solution to unlock new insights, increase efficiency, and drive business innovation.
50% Faster Data Processing through AWS Legacy Investment Management System Modernization
Our client, a global financial company, needed a cloud-native deployment on AWS to boost their data processing capabilities and redesign their UI/UX to create a better user experience and improve overall system efficiency.
Developing Cloud-Based Applications for Enhanced Logistics Management System | CMC Global
Our client was looking for a web portal and dashboards to help with daily tasks, enable efficient communication and collaboration, and manage organizational and team information.