Case Studies

30% Cost Savings for Government IT: A ServiceNow Platform Success Story

The Challenge Our client successfully secured major contracts with the state government to deliver a secure, scalable platform for public safety operations. However, the high …

CMC Global

30% Cost Savings for Government IT: A ServiceNow Platform Success Story

The Challenge

Our client successfully secured major contracts with the state government to deliver a secure, scalable platform for public safety operations. However, the high cost of ServiceNow talent in the US threatened project margins and long-term feasibility. The situation demanded a solution to oversee network security, counterterrorism efforts, and criminal investigations. Key problems included:

Cost Optimization: Reduce high operational costs associated with onshore ServiceNow resources while maintaining delivery excellence.
Scalability & Flexibility: Implement a cloud-based architecture that could adapt to the evolving needs of large public organizations.
Security & Compliance: Ensure the platform featured robust, built-in security controls (access, encryption, audit trails) to protect sensitive data and meet strict government regulations.

The Solution

We divided the engagement into two focused projects to ensure clear ownership and specialized delivery: Project 1: Streamlining Operations for Washington DC We focused on building a centralized ServiceNow portal for the Office of the Chief Technology Officer (OCTO). This involved developing custom Catalog Items and a workflow Editor to digitize and manage the internal working processes of the DC government, enhancing operational transparency and efficiency. Project 2: Securing Public Infrastructure for Virginia For the Commonwealth of Virginia, we designed and developed a secure government project on the ServiceNow platform. This solution was dedicated to managing and monitoring information for all devices accessing the state's public network, directly supporting their public safety and security initiatives. Our technical approach for both projects integrated core management modules:

Application Portfolio Management (APM): Implementing real-time application performance monitoring to proactively detect and resolve issues, ensuring system reliability.
Strategy Portfolio Management (SPM): Establishing a framework to define and disseminate key performance indicators (KPIs), aligning IT execution with strategic organizational goals.
Governance & Compliance: Embedding continuous monitoring and audit trails into the platform’s core to maintain strict adherence to regulatory standards and security protocols.

The Outcome

The collaboration yielded substantial value, marked by clear gains in efficiency and client success:

20% Higher Customer Satisfaction
15% Higher Retention Rates
30% Cost Savings

CMC Global

40% Less Cost, 100% More Value in Fintech Legacy System Modernization

The Challenge Our client needed to modernize its legacy PHP-based Account Revenue Solution (ARS), a core module within its Retail Performance Engine. The existing monolithic …

CMC Global

40% Less Cost, 100% More Value in Fintech Legacy System Modernization

The Challenge

Our client needed to modernize its legacy PHP-based Account Revenue Solution (ARS), a core module within its Retail Performance Engine. The existing monolithic system was slow and limited the ability to release new features quickly. The primary objective was to transform this legacy system into a modern, agile platform within a hard deadline of 15 months without disrupting the live, revenue-generating programs of their banking clients. Key problems included:

Aggressive Timeline & Resource Constraints: The 15-month deadline made building a large, permanent in-house team impractical. Our client needed a partner that could rapidly ramp up a skilled team, deliver efficiently, and ramp down seamlessly post-project without the long-term overhead.
Technical Debt: A monolithic PHP codebase that slowed development to a crawl, increased the risk of errors, and limited auditability.
Competitive Pressure: An outdated UI/UX and slow feature delivery limited the product's competitive edge in the market.
Compliance & Stability: The need to meet rising compliance demands with a system that lacked transparency, while ensuring a seamless transition with zero downtime.

The Solution

To meet the aggressive 15-month deadline, CMC Global deployed a strategic hybrid engagement model. We began by onboarding a core leadership team (Project Manager, Technical Lead, and Business Analyst) during the Planning phase to establish a solid foundation. After one month, we rapidly ramped up the full scrum team to execute the development plan. Our technical approach was defined by a risk-mitigated, modular strategy:

Modular Architecture & Incremental Modernization: We deconstructed the legacy PHP monolith into independent, API-ready modular services to modernize, test, and deploy the system piece by piece.
Seamless Coexistence & Auditability: The new React-based front-end and modular back-end were designed to work seamlessly with the legacy system during the transition. We embedded comprehensive audit trails from the start, directly addressing critical banking compliance requirements.
Resilient Execution: The team successfully managed the complex transition from the old MVC UI to a modern RemixJS (React) framework, delivering 119 features across 136 user stories.

The Outcome

Building on this streamlined process, the project achieved measurable success across three key areas:

40% development cost savings
100% Client Satisfaction Score
99% On-schedule sprint completion rate

CMC Global

Delivering Precision: 40% Higher Accuracy & 20% New Growth for Foundation Software

The Challenge To maintain its rapid growth and solidify its position in the construction software market, Foundation Software pursued an ambitious dual-track strategy: scale development …

CMC Global

Delivering Precision: 40% Higher Accuracy & 20% New Growth for Foundation Software

The Challenge

To maintain its rapid growth and solidify its position in the construction software market, Foundation Software pursued an ambitious dual-track strategy: scale development capacity quickly and expand its product's core functionality. The primary growth initiative was extending their app, already renowned for precise takeoffs and estimates for trades, to serve the critical concrete contracting market.However, this product vision was limited by internal roadblocks: - Lack of Business Analysts with deep domain knowledge of construction processes and proven experience in software product development. - The Need for Speed and Scale to outpace competitors and successfully execute the "follow the sun" development model for 24/7 productivity.

The Solution

Beyond cost savings, Foundation Software partnered with CMC Global for its unique blend of skilled, meticulous engineers and a work culture that enabled seamless, real-time collaboration. Our team provided a dedicated scrum team with a clear scope, timeline, and deliverables, adopting a hybrid (Agile & Waterfall) model to balance structure with flexibility. A critical success factor was the integration of CMC's skilled Business Analysts, who expedited the entire process by rapidly defining requirements and acceptance criteria. Key features included: - Front-End (.NET & WPF - Concrete Estimating Tool) We built a high-performing, concrete-specific estimator tool with an intuitive WPF-based user interface. + Scalable Architecture: Developed on the scalable .NET Framework 4.7.2. + Unit Configuration: Solved the U.S. vs. metric unit challenge, allowing flexible input and conversion. + Estimate Calculation: Executed complex, accurate estimating formulas to generate reliable project quotes. + Seamless Integration: Ensured the new tool worked cohesively within the current Foundation Software platform. - Back-End & Development Process + Accurate Formula Engine: Developed the core backend logic for precise concrete estimation. + Continuous Integration & Testing by executing SIT and UAT with maintained open communication,

The Outcome

The tangible benefits of this collaboration were clear across key performance indicators:

40% increase in accuracy in resource tracking
50% reduction in time for project cost reconciliation
85% rise in customer retention rate
20% rise in new client acquisition rate

CMC Global

Modernizing Banking Operations: A 65% Error Reduction Through Secure Digital Transformation

The Challenge Our client set out to modernize its core digital capabilities through two key initiatives: – Phase 1: a B2B payment portal – Phase …

CMC Global

Modernizing Banking Operations: A 65% Error Reduction Through Secure Digital Transformation

The Challenge

Our client set out to modernize its core digital capabilities through two key initiatives: - Phase 1: a B2B payment portal - Phase 2: a Bank Fraud Alert (BFA) system to enhance fraud prevention and streamline check processing. The introduction of the payment portal required modern architecture and strict compliance alignment, all while ensuring that existing processes continued without disruption. Teams needed to rapidly adapt to new workflows and documentation standards to avoid errors that could affect financial accuracy or regulatory expectations. With the 2nd phase, the challenge intensified. Developing the BFA system meant integrating advanced fraud detection logic and check management capabilities across multiple legacy environments. Multiple Scrum teams worked concurrently, increasing the need for tight coordination, dependency tracking, and alignment across business units, security teams, and compliance stakeholders.

The Solution

We provided a dedicated Scrum team responsible for managing the full end-to-end development process. Our client assigned a Product Owner to ensure alignment with business priorities, while our Business Analyst worked closely with the client’s BA/PO to validate requirements and maintain consistency throughout the project lifecycle. A full-cycle delivery approach was adopted, covering Planning, Requirements, Design (Architecture & UI/UX), Development, Azure Deployment, SIT, UAT, and Roll-out. Key Highlights Included 1. B2B Payment Portal - Role-Based Access & Permissions: Ensured secure visibility and user segmentation across business clients and bank operators. - Automated Payment Processing: Streamlined payment initiation, approval workflows, and transaction tracking. - Reporting Dashboard: Enabled near real-time transaction monitoring and exportable audit trails. 2. Bank Fraud Alert (BFA) System - Fraud Detection Engine: Integrated rules-based validation to flag anomalies and high-risk checks before processing. - Check Management Workflow: Designed a structured lifecycle: from submission and review to approval or escalation. - Stakeholder Notifications: Enabled automated alerts and traceable review responses to strengthen decision-making and compliance.

The Outcome

The successful implementation of the new solution delivered transformative business outcomes:

65% Reduction in transaction processing errors
50% Rise in automation coverage
70% Decrease in software development costs

CMC Global

3x Faster Case Handling Through Streamline Automation With Salesforce

The Challenge The client aimed to replace its existing Warehouse Management System (WMS) with Salesforce CRM to gain greater flexibility, scalability, and efficiency. Achieving this …

CMC Global

3x Faster Case Handling Through Streamline Automation With Salesforce

The Challenge

The client aimed to replace its existing Warehouse Management System (WMS) with Salesforce CRM to gain greater flexibility, scalability, and efficiency. Achieving this transformation, however, required overcoming several operational and organizational hurdles. Teams needed to quickly adapt to strict processes while maintaining continuous updates to documentation, ensuring that no detail was missed during the transition.

At the same time, multiple Scrum teams were engaged on the same solution, raising the need for tight coordination and conflict avoidance. Extensive managerial reporting consumed valuable time, while the involvement of many stakeholders increased the risk of misaligned expectations. To succeed, the project demanded a structured approach that balanced speed, accuracy, and collaboration across all parties.

The Solution

To address stakeholder requirements, the project team conducted a detailed analysis of REQ documents and clarified open points through regular workshops. A hybrid Salesforce approach was implemented, leveraging standard features for scalability and reusability, while introducing custom development to cover specific business needs and ensure full compliance with requirements.

Key Highlights included

Client Self-Service Portal (Experience Cloud): Configured using the Financial Services Client Portal template, enabling clients to submit and track requests, schedule appointments, and access knowledge articles. The portal was seamlessly integrated with core banking systems via SSO for a unified experience.
Service Request Fulfillment (Service Cloud & FSC):
- Case Management: Simplified case creation, assignment, and lifecycle tracking.
- Automation: Enabled Email-to-Case and Web-to-Case for seamless service intake.
- Advisor Portal: Provided centralized client and case views, personalized engagement (FSC), and quick actions to boost efficiency.
- Asset Allocation: Delivered an integrated component for enhanced investment visibility and tracking.

The Outcome

The transformation delivered measurable impact, accelerating case handling, optimizing transactions, and unifying client and advisor experiences:

3x faster case handling through streamline automation
40% of WMS transactions have been migrated to Salesforc
100% onboarded and optimized legacy transactions.
100% Improved efficiency with seamless Salesforce integration.
1 Unified Portal for clients & advisors enhancing service efficiency

CMC Global

20% Reduction in Operational Cost By Streamlining Salesforce Data Management

The Challenge The client is focused on delivering Salesforce services and aims to broaden their market presence. However, the availability of Salesforce professionals in Korea …

CMC Global

20% Reduction in Operational Cost By Streamlining Salesforce Data Management

The Challenge

The client is focused on delivering Salesforce services and aims to broaden their market presence. However, the availability of Salesforce professionals in Korea is restricted, leading to high costs, with senior staff earning salaries ranging from $6,000 to $7,000 USD. Therefore, they expect that CMC Global will offer plenty of Salesforce experts to fulfill requests for Salesforce, CRM, and Marketing Cloud solutions, ensuring high-quality output aligned with the demands of end clients.

The Solution

The client was using the Professional edition of Salesforce Sales Cloud, where the Eats Ads module presented challenges in data handling. To streamline operations, CMC Global restructured the data flow by migrating from the Eats module to the Account module. This transition enabled a more efficient and stable process, with the Account module providing a simpler and more effective foundation for ongoing operations. Key highlights included

Data restructuring: Shifted data storage from the Eats module to the Account module for greater efficiency.
Improved stability: Enabled smooth and reliable data flow within the Account module.
Ticket management: Categorized project tickets into “clear” and “unclear” requirements, ensuring proper clarification before implementation.
Enhanced deliverables: Accommodated additional client requests for Release documentation and Test Scenarios, despite being outside the original scope.

The Outcome

The solution delivered tangible business gains, driving cost savings, performance growth, and expanding customer engagement:

20% Reduce in Operational Cost
25% Increase in Business Results
Customers have made additional requests to enlarge the team size to 10 members initially

CMC Global

Driving A Cloud-first Government Platform: 50% Productivity Increase Through Salesforce

The Challenge The customer’s reliance on manual administrative procedures made task management slow, error-prone, and resource-intensive. Without digitization, employees faced unnecessary workloads that limited productivity …

CMC Global

Driving A Cloud-first Government Platform: 50% Productivity Increase Through Salesforce

The Challenge

The customer’s reliance on manual administrative procedures made task management slow, error-prone, and resource-intensive. Without digitization, employees faced unnecessary workloads that limited productivity and prevented the business from scaling effectively. At the same time, sustaining and growing their Salesforce ecosystem required a capable partner. The customer needed competitively priced services, but without compromising on access to skilled IT resources and a strong long-term commitment. Finding the right balance between cost, expertise, and reliability became a critical challenge.

The Solution

To closely address the needs of client, CMC Global facilitated the establishment of a Global Delivery Center, adhering to an end-to-end process designed to optimize operations and service delivery.

We helped our client enhance their Salesforce ecosystem by integrating advanced tools and custom features, therefore improving user experience, modernizing request management, enabling secure, efficient operations through new technologies and streamlined processes.

Key highlights included

Heroku integration: Enhanced user experience with Heroku apps for registration, input validation, and custom features.
Git Flow management: Applied Git branches for effective version control and synchronization of custom package source code.
Digitized documentation: Converted paper-based requests into digital forms with secure transaction-controlled storage.
Custom features:
- Request management with configurable business procedures
- User management with identity verification, roles, and permissions
- Account verification via Trustdock
- Usage request handling
- Report visualization for real-time tracking and monitoring
Data import optimization: Streamlined operations using built-in system functions and datapatch tools.

The Outcome

The project achieved full cloud adoption, eliminating manual workloads while boosting productivity and ensuring system stability.

100% Processes in Cloud
0 Manual Workload
50% Productivity Increased
0 Critical Incidents

CMC Global

Optimizing Energy Operations with SAP S/4HANA: Faster Interfaces and Leaner Workflows

The Challenge Our client recognized the need for a comprehensive digital transformation journey to optimize core business functions. To streamline operations and cater to customer …

CMC Global

Optimizing Energy Operations with SAP S/4HANA: Faster Interfaces and Leaner Workflows

The Challenge

Our client recognized the need for a comprehensive digital transformation journey to optimize core business functions. To streamline operations and cater to customer needs, they implemented SAP S/4HANA for enterprise-wide standardization. In this phase, the primary focus is on enhancing sales order processing by adding functionalities such as Mass Order Creation program enhancements and augmentation in SAP GUI and Fiori interfaces. The goal was to establish an IT hub in Vietnam to leverage its cost advantages and vast skilled talent pool. This decision aligned with our client's strategy to diversify R&D locations for enhanced business resilience and agility.

The Solution

The project was executed through a structured methodology that combined knowledge transfer, tailored development, and seamless deployment. Each phase was designed to ensure technical precision, alignment with business goals, and smooth adoption within the client’s SAP S/4HANA environment. Key highlights included

Business Blueprint (BBP): Conducted in-depth requirements analysis and designed technical specifications to align with our customers' objectives.
Implementation: Leveraged our expertise to quickly onboard and adapt customer-specific code in SAP S/4HANA.
User Acceptance Testing (UAT): Developed test cases, validated functionality, and resolved issues to meet end-user expectations.
Go-Live: Provided deployment support to enable a smooth transition to the enhanced system.

The Outcome

The engagement delivered significant value, driving measurable cost savings, enhanced system performance, and operational efficiency:

30% cost saving
2X Fiori Launchpad improved
40% Reduction in internal workload after the innovation
0 Critical defects

CMC Global

20% Decrease in Operational Cost By Streamlining Maintenance with SAP S/4HANA

The Challenge The client, operating a network of over 2,000 charging stations, faced growing complexity in managing maintenance operations at scale. Their existing processes for …

CMC Global

20% Decrease in Operational Cost By Streamlining Maintenance with SAP S/4HANA

The Challenge

The client, operating a network of over 2,000 charging stations, faced growing complexity in managing maintenance operations at scale. Their existing processes for tracking work, handling consumables, and overseeing spare parts were highly manual, leading to inefficiencies and limited visibility across sites. To address these challenges, the client needed a robust digital solution capable of streamlining maintenance workflows, automating transaction recording for better cost control, and ensuring accurate, real-time reporting. The goal was to create a unified system that could reduce administrative overhead while enhancing accountability and operational efficiency.

The Solution

Our SAP specialists collaborated with the client to design and implement a comprehensive modernization program built on SAP S/4HANA. The solution combined core modules, mobile enablement, and tailored applications to enhance asset management, streamline processes, and empower both office and field personnel. Key highlights included

Fresh S/4HANA deployment: Implemented SAP S/4HANA Asset Management on-site, integrating FICO, MM, PP, and related modules.
Mobile enablement via BTP: Deployed SAP’s mobile add-on leveraging the SAP Business Technology Platform for seamless connectivity.
Cross-platform applications: Enabled Service and Asset Manager and Inventory Manager apps for iOS and Android users.
Customized development: Built forms, reports, and mobile applications tailored for in-house staff and maintenance teams.

The Outcome

The transformation delivered measurable business impact, driving cost savings, operational stability, and enhanced business efficiency.

20% Decrease in Operational Cost
0 Critical Defect
25% Increase in Business Efficiency

CMC Global

80% IT Workload Reduction in Automotive Operations with SAP ERP & E-Invoice

The Challenge Between 2012 and 2015, our client aimed to enhance inventory management with a SAP ERP ECC solution, covering activities such as stock management, …

CMC Global

80% IT Workload Reduction in Automotive Operations with SAP ERP & E-Invoice

The Challenge

Between 2012 and 2015, our client aimed to enhance inventory management with a SAP ERP ECC solution, covering activities such as stock management, transfers, and motorcycle sales export. In 2016, they sought to implement a new SAP ERP system for its automotive sales department and 40 national dealers to manage retail sales activities and KPIs effectively. Then, in 2017, the client aimed to integrate a new e-Invoice system with SAP, replacing paper invoices for streamlined operations.

The Solution

Our team of SAP experts partnered with the client to modernize their enterprise systems and enable seamless integration across critical business functions. The comprehensive program combined dedicated SAP resources, system upgrades, and tailored implementations to strengthen operational efficiency and digital transformation. Key highlights included

Dedicated SAP resources: Provided ongoing support and integration expertise to ensure reliable system performance.
Inventory system upgrade: Migrated to SAP ERP ECC with modules including FICO, MM, SD, WM (barcode), PP, and VMS to optimize inventory and financial operations.
Automotive ERP implementation: Deployed a new SAP ERP system for automotive sales and 40+ national dealers, featuring Logistic Executions, FICO, and FA modules for streamlined dealer management.
Digital invoicing transformation: Replaced paper invoicing with SAP E-invoice, supported by solution architecture design and business consultancy, ensuring end-to-end SAP integration.

The Outcome

The solution achieved notable improvements in user experience, reporting speed, and IT efficiency:

Increased CX and productivity for end users up to 50%
Reduce time in generating ad-hoc and consolidation reports from 7 to 10 days
Reduce the workload of IT team up to 80%
The system is regularly updated with the latest releases from SAP

CMC Global

Integrating UX Innovation and Data Intelligence for the Future of Metaverse Gaming

Background and Challenge Story Despite significant investment in Metaverse game projects, the business outcomes was not optimal. The company faced a shortage of highly skilled …

CMC Global

Integrating UX Innovation and Data Intelligence for the Future of Metaverse Gaming

Background and Challenge Story

Despite significant investment in Metaverse game projects, the business outcomes was not optimal. The company faced a shortage of highly skilled personnel in Unity 3D, overlapping processes, and redundancies, leading to operational challenges.

CMC Global Solutions

AWS Cloud Application: Multitasking storage and management of client modules (e.g., user data, stores, product categories).
Personalized UI: Using motion capture for 3D animations in the metaverse game.
Cross-platform game development (IOS, Android, WebGL) with integration of 3D Mocopi devices.
Message Queue system implementation for data storage and information exchange.

Results

The game featured a smooth, stable, and successfully optimized 3D interface, enhancing UX Data was centrally managed and synchronized, aiding in the business planning and decision-making process. ==> Utilizing CMC Global's comprehensive tech stack and domain knowledge, our client could optimize resource costs, enhance information security, improve user experience, and boost business outcomes.

100% DX of manual business processes
100% integration of all Mocopi devices into the metaverse game
30% increase in sales revenue
0 Critical defects

CMC Global

Delivering Scalable, Compliant IT Solutions for US Government Projects

Challenge story The client sought a partner to assist with a US government project focused on solving prolems in 2 cities of United States Virginia …

CMC Global

Delivering Scalable, Compliant IT Solutions for US Government Projects

Challenge story

The client sought a partner to assist with a US government project focused on solving prolems in 2 cities of United States Virginia and Washington DC:

Scalability and flexibility: They're hard to scalable and adapt to the evolving need of organization size.They are finding a solution which cloud-based architecture ensures flexibility and agility.
Security and Compliamce: They want to apply a technique to improve security and compliance with built-in feature such as access control encryption and audit trails to protect sensitive data and ensure regulation compliance

This initiative aimed to oversee network security, counterterrorism efforts, and support criminal investigations.

CMC Global Approach

During discussions with the client, the CMC Global team explored solutions for applying APM (Application Portfolio Management) and SPM (Sales Portfolio Management). We seperated into 2 project smaller projects:

Project 1: Project under management of Office of the Chief Technology oDC: Building Catalog Items & Editor to manage working process of Washington DC
Project 2: Project under management of Commonwealth of Virginia Building an US government project on managing information of devices accessing the public network of the state of Virginia - USA.

- For APM, the focus was on implementing a module to monitor application performance in real-time, enabling organizations to proactively detect and resolve issues that may affect user experience. - Regarding SPM, the plan involved implementing a module to define key performance indicators (KPIs) and disseminate them throughout the organization, ensuring alignment with strategic priorities. - Maintain compliance with regulatory requirements and industry standard by monitoring and auditing application performance and security - Furthermore, we proposed implementing a solution for continuous performance monitoring, enabling real-time tracking of performance metrics and progress towards strategic goals.

Results

20% Higher Customer Satisfaction
20% Higher Retention Rates

CMC Global

34% Reduction in Labor Costs with the GDC Model

Challenge story The primary challenge lies in building a GDC with a long-term technical team to develop products for domestic and international clients. The team …

CMC Global

34% Reduction in Labor Costs with the GDC Model

Challenge story

The primary challenge lies in building a GDC with a long-term technical team to develop products for domestic and international clients. The team must possess deep technical expertise to navigate complex legacy source code while ensuring a low TOR to maintain continuity and minimize training disruptions. Additionally, the team will play a key role in collaborating with clients on high-priority R&D projects, including:

A product integrated into meeting platforms that uses AI-powered speech recognition to transcribe meeting notes.
A remote customer support solution for telecom companies, enabling users to resolve smartphone issues without visiting physical stores.

CMC Global Approach

1. Building a Global Delivery Center - Recruits and retains key tech talent for long-term project stability. - Ensures deep expertise in legacy systems to minimize disruptions. 2. R&D Partnership for Critical Projects - Developing an AI Meeting Assistant for seamless integration into online meeting platforms + Transcribes meetings in English, Japanese, Korean & automates note-taking, boosting productivity. + Features an AI Bot that joins as a third-party participant, capturing and segmenting discussions by speaker (if voice-registered) for clear, structured reports - Building an AI-Powered Remote Visual Support Tool for telecom clients: + Uses AI models for real-time user detection (ensuring faces are centered in the camera). + Applies background removal and noise cancellation (keyboard clicks, office chatter, distant voices) for clearer interactions. + Enables remote smartphone troubleshooting, reducing in-store visits and operational costs. 3. Flexible Engagement Model - Time & Materials pricing for budget adaptability. - MVP team structure + BrSE collaboration for smooth communication.

Results

17% Reducing in-store visits
34% reduction in Labor Costs
40% increased productivity
~92%accuracy in face detection
~77% reducing background noise

CMC Global

Smart Carbon Management System For Net-Zero Progress

Challenge story The client set an ambitious goal of achieving net-zero emissions, which required a two-phase approach: first measuring carbon output (Phase 1), then launching …

CMC Global

Smart Carbon Management System For Net-Zero Progress

Challenge story

The client set an ambitious goal of achieving net-zero emissions, which required a two-phase approach: first measuring carbon output (Phase 1), then launching a carbon credit trading platform (Phase 2). However, manual data collection led to inaccuracies while fragmented systems slowed down clients' stakeholder coordination. Furthermore, the client’s legacy infrastructure was outdated and lacked the necessary scalability and flexibility to support the evolving demands of future carbon trading initiatives, posing a substantial risk to long-term sustainability goals.. To address these challenges, our client needed an AI-driven, unified solution to automate measurement, align teams on reduction targets, and ensure seamless transition to Phase 2 with audit-ready compliance.

CMC Global Approach

To address the client's sustainability challenges, CMC Global developed an integrated solution featuring: 1. AI-Powered Measurement System - An advanced Measure System automates data collection through OCR technology, eliminating manual errors - The system analyzes emissions across all 3 scopes (direct & indirect) with customizable calculation factors - It sets SMART reduction targets and generates visual progress dashboards, triggering real-time alerts when emissions exceed thresholds 2. Unified Management Platform - A Power Platform-based CRM centralizes stakeholder communications and compliance tracking - Interactive Dashboards provide drill-down analytics comparing performance across years and business units - The Manage System maintains a verifiable carbon ledger for audit-ready reporting 3. Future-Ready Infrastructure - The architecture scales seamlessly from current measurement needs to future carbon trading - We enabled parallel rollouts across multiple regions through agile deployment - Ensuring global compliance by standardizing data with GHG Protocol frameworks

Results

Data-Driven Insights for strategic decision-making.
80% Reduction in manual data processing time
95% Improvement in data accuracy for emissions reporting
100% Audit Compliance achieved seamlessly

CMC Global

85% Client Retention: Modernizing Construction Estimation with Agile & .NET

The Challenge Operating within the specialized construction trades sector, the company had established a powerful application for precise takeoff and cost estimation in areas like …

CMC Global

85% Client Retention: Modernizing Construction Estimation with Agile & .NET

The Challenge

Operating within the specialized construction trades sector, the company had established a powerful application for precise takeoff and cost estimation in areas like roofing and drywall. However, its strategic growth was limited by a significant functional gap. Key pain points included:

Incomplete Market Solution: While most industry software focused solely on takeoff, forcing estimators back to Excel, the company's solution integrated both takeoff and estimation but lacked a critical component.
Limited Serviceability: The application did not offer robust functionality for concrete contractors, a major trade segment, preventing its adoption as a comprehensive industry-wide platform.

The company needed to decisively extend its application's capabilities to encompass concrete estimation, thereby capturing a new market and positioning the platform as a leading solution for the construction industry.

The Solution

To address these challenges, we architected and delivered a comprehensive, concrete-specific estimating module, seamlessly expanding the application's core functionality.

Strategic Execution & Technical Delivery:

Robust Application Development: Engineered a high-performance, scalable estimator using the .NET Framework 4.7.2 and WPF, ensuring an intuitive user experience and long-term maintainability.
Precision Engineering: Developed and integrated a suite of accurate, industry-specific formulas tailored to the complex material and labor calculations for concrete work.
Seamless System Integration: Designed the new module for flawless interoperability with the existing application architecture, preserving user workflow integrity and data consistency.

Overcoming Critical Challenges:

Navigating Technical Complexity: Employed Agile sprints to systematically deconstruct and solve intricate technical hurdles, such as the seamless bidirectional conversion between U.S. customary and metric units.
Ensuring Project Success: Maintained a framework of transparent and continuous client communication throughout the project lifecycle, ensuring alignment and facilitating timely feedback on all deliverables.

The Outcome

The successful launch empowered the client to capture the concrete contractor market and solidify its position as an industry-leading platform.

85% Customer retention rate
20% Rise in New Client Acquisition rate

CMC Global

Building an AI-powered Support Platform on AWS for a Leading Cloud MSP

Challenge story The client needed to develop critical systems within the OpsNow platform—a comprehensive cloud management platform developed for resale to enterprise clients. Under pressure …

CMC Global

Building an AI-powered Support Platform on AWS for a Leading Cloud MSP

Challenge story

The client needed to develop critical systems within the OpsNow platform—a comprehensive cloud management platform developed for resale to enterprise clients. Under pressure to boost profitability, they sought offshore resources to reduce personnel costs without compromising quality.

CMC Global Approach

CMC Global assembled a 13-member Agile team (ReactJS, Python, Next.js, FastAPI, Kafka, Docker, Jenkins on AWS) to develop a unified customer-support platform consisting of three integrated systems: Chat AI, Admin Portal, and Web Terminal 1. Chat AI: Chat AI utilizes AWS’s AI and machine learning services supports both end users and engineers by enabling direct interactions with a chatbot for technical inquiries. It employs artificial intelligence (AI) and machine learning (ML) to generate code based on user prompts. The system can create code according to general best practices, organizational governance, and natural language descriptions of the desired output. 2. Admin Portal: The Admin Portal, built on Next.js, offers a dynamic dashboard for configuring AI models and user roles. It enables administrators to monitor system performance, analyze user interactions, and adjust settings in real-time, ensuring a tailored experience. 3. Web Terminal: The Web Terminal provides a browser-based interface for secure server administration via SSH-over-WebSocket. Users can execute commands and manage configurations directly from their browsers, while also customizing AI responses to meet specific operational needs. This integrated platform enhances operational efficiency, improves user satisfaction, and streamlines support processes through continuous feedback and iterative development.

Results

25% reduction in development costs through offshore staffing.
3 months to launch MVP, enabling early client pilots and new revenue streams.
30% decrease in coding time and fewer errors with context-aware AI suggestions.
15% increase in availability and data protection with AWS microservices.

CMC Global

From Legacy To Cloud-First: Securing Global Operations With a GDC Approach

The Challenge Our client faced several challenges that necessitated seeking external solutions: The need for a robust and secure cloud environment. Ensuring data security and …

CMC Global

From Legacy To Cloud-First: Securing Global Operations With a GDC Approach

The Challenge

Our client faced several challenges that necessitated seeking external solutions:

The need for a robust and secure cloud environment.
Ensuring data security and minimizing downtime.
High operational costs associated with maintaining on-premises infrastructure.
Difficulty in managing multiple environments efficiently.

Therefore, our client aimed to transition all their services from on-premises infrastructure to the cloud. Their key requirements included:

Clear separation of test, development, staging, and production environments.
Ensuring data security and compliance across all environments.

Safe and secure access to applications and web services.

Minimizing monthly infrastructure costs.
Reducing downtime and protecting sensitive information from data breaches.
Stable and efficient operation of the infrastructure.

CMC Global Approach

We set up a Global Delivery Center (GDC) model, with a team of approximately 23 members. The project has been successfully operational for three years.

Process:

Requirement Analysis: Upon receiving a new environment build request, the project team collaborated with Technical Assistance Management (TAM) from the client's company to clarify the modules and services needed.
Architecture Design: Engineers designed the infrastructure architecture based on the clarified requirements.
Security Review: The proposed architecture was reviewed by the client's security team to ensure compliance with security standards.
Implementation: Once the security review was passed, engineers proceeded to build the new environment, integrating necessary tools and services according to the client's cost constraints.

The Outcome

Direct Impact

Environment Segregation: Achieved a clear segregation of environments, enhancing operational efficiency and security.
Data Security: Implemented robust security measures, resulting in a 50% reduction in data breach incidents and ensuring compliance with industry standards.
Infrastructure Optimization: Optimized the client’s infrastructure, improving system performance by 40%.

Business Impact

Cost Reduction: Reduced operational costs by 30%, saving Samsung SDS approximately $1.5 million annually.
Operational Efficiency: The secure and efficient cloud infrastructure reduced downtime by 70%, significantly enhancing system availability and reliability.

System Impact

Security and Stability: Enhanced security protocols ensured the client's systems were protected against vulnerabilities, leading to a 60% decrease in security-related incidents and contributing to a stable and reliable infrastructure.
The project also ensured a 99.9% uptime, meeting the client's high expectations for system availability

CMC Global

Enhancing Client Lifecycle Management (CLM) Solutions for Wealth and Asset Managers in Switzerland

Background and challenge story Prior to partnering with CMC Global, the client faced significant challenges including insufficient staffing to meet high demands from end clients, …

CMC Global

Enhancing Client Lifecycle Management (CLM) Solutions for Wealth and Asset Managers in Switzerland

Background and challenge story

Prior to partnering with CMC Global, the client faced significant challenges including insufficient staffing to meet high demands from end clients, and the need for a partner in Asia to ensure round-the-clock system stability given their UK base. Additionally, their existing system had suboptimal performance, frequent minor issues, and lacked effective management. They sought to establish a top-tier IT team in Asia to develop high-quality digital CLM products for private banks in Switzerland, optimize system performance, and ensure synchronized management across regions.

CMC Global Solution

CMC Global executed a comprehensive approach that included consultation, planning, and development of two separate systems tailored for different customer segments: Key Account and Mega Account. The end-to-end Software Development Life Cycle (SDLC) approach ensured that every aspect of the project was meticulously handled. First of all, we conducted thorough requirement analysis to define the project scope and understand stakeholder expectations, and designed the system architecture and UX/UI to ensure compatibility with existing systems. The development phase focused on both functional and non-functional requirements, followed by rigorous functional and non-functional testing, including over 100 User Acceptance Testing (UAT) cases to ensure the systems met end-user requirements. After launching the final product post-testing and bug fixing, CMC Global provided continuous maintenance and support, including system improvements and ongoing troubleshooting. The key features integrated with the existing core banking systems included streamlined onboarding processes, enhanced Customer Relationship Management (CRM) capabilities, a 360° view of customer data, and efficient document and portfolio management.

Results

Leveraging CMC Global's expertise, the client significantly improved the performance of their CLM system, reduced project development costs, and increased customer retention rates. The key outcomes of the collaboration include:

↑30% Revenue
100/100 Satisfaction Score
0 Critical Incidents
100% On-schedule

CMC Global

A Smarter Bank: 80% Digitalization & 50% Less Manual Work with AI Data Automation

The Challenge Manual Data Collection and Dashboard Creation The client’s data management process relied heavily on manual efforts to collect, clean, and integrate data from …

CMC Global

A Smarter Bank: 80% Digitalization & 50% Less Manual Work with AI Data Automation

The Challenge

Manual Data Collection and Dashboard Creation

The client’s data management process relied heavily on manual efforts to collect, clean, and integrate data from various sources.

The lack of automation led to inefficiencies, making it difficult to ensure data accuracy and consistency.

This approach led to high operational costs and limited scalability as data volume and complexity increased.

Complex Data Source and Access Management

Managing multiple data sources, each with different formats and update frequencies, created challenges in maintaining data integrity.

The client had to constantly monitor and update permissions for different users and teams, increasing administrative overhead.

Need for an AI-Powered Data Platform to Overcome A Labor-Intensive Data Management Process To address these inefficiencies, the client sought an AI-powered data platform with the following key capabilities:

Secure & Centralized Data Storage: Establish a single, protected repository for all data assets to improve accessibility and security.

End-to-End Modern Data Platform: Automate data ingestion, processing, and analytics to streamline workflows and reduce manual efforts.

Enhanced Self-Service Capabilities: Empower teams across departments with easy-to-use tools to explore, analyze, and utilize data without IT dependencies.

Comprehensive Data Governance: Implement policies and controls to ensure data quality, compliance, and lifecycle management from ingestion to archiving.

The Solution

CMC Global developed a secure, centralized, and AI-powered data platform to eliminate inefficiencies, automate workflows, and provide data-driven insights. End-to-End Modern Data Platform: A Single Source of Truth for Business Operations

Integrated all data sources into a centralized, structured platform, ensuring seamless access for all departments.

Designed logic-driven workflows to automate data collection, transformation, and processing.

Allowed different business teams to automate repetitive data tasks, increasing operational efficiency.

Provided an intuitive, easy-to-navigate interface that management teams could use without technical expertise.

Cross-Database Integration & Simplified Data Movement

Implemented automated SQL analytics endpoints to simplify data movement.

Enabled cross-database queries, allowing teams to retrieve relevant insights without navigating multiple systems.

Real-Time Analytics & AI-Driven Insights for Smarter Decision-Making

Integrated Synapse real-time analytics, ensuring instant visibility into key business metrics.

Provided seamless integration with Tableau, Power BI, and Excel, allowing business leaders to interact with dynamic reports.

Applied AI-driven analytics to detect patterns, predict trends, and provide prescriptive recommendations for business growth.

Strengthened Data Governance & Security

Implemented enterprise-grade data governance to ensure regulatory compliance.

Provided automated access control and security protocols, minimizing risks associated with manual permission management.

Enabled lifecycle data governance, ensuring structured oversight from data ingestion to archiving.

The Outcome

CMC Global has achieved significant milestones in enhancing business operations and data management for their clients.

>80% Process Digitalized: Enhanced self-service reporting capabilities and automated the deployment process.

50% Reduction in Manual Workload: Reduced human error and saved time, streamlining overall execution.

15% Operational Cost Savings: Identified cross-sell opportunities more effectively, driving additional revenue streams.

100% On-Schedule: Adhered strictly to the client’s timeline and project plan, achieving faster time-to-market.

These achievements underscore our commitment to leveraging our best practices in data management and automation to drive efficiency, accuracy, and strategic growth for their clients.

CMC Global

Scaling Innovation: 20% Faster Decision-Making With A Secure ODC Model

Background and Challenge Story The client needed to modernize its outdated Windows-based system into a scalable web-based platform to meet market demands and improve user …

CMC Global

Scaling Innovation: 20% Faster Decision-Making With A Secure ODC Model

Background and Challenge Story

The client needed to modernize its outdated Windows-based system into a scalable web-based platform to meet market demands and improve user experience. However, reliance on a vendor under a traditional ODC model led to knowledge gaps and unexpected cost overruns. Key requirements included overhauling the technology stack, enhancing the user interface, and streamlining back-office and customer service operations. Additionally, they sought a scalable, cost-effective solution to drive innovation and maintain competitiveness in the open banking sector.

CMC Global Solution

CMC Global addressed the client’s challenges by establishing an Offshore Development Center (ODC) under the Build-Operate-Transfer (BOT) model, prioritizing security and compliance. A secure Global Development Center (GDC) was set up with biometric locks, 24/7 surveillance, and restricted access. Advanced encryption, regular security audits, and adherence to ISO 27001 and GDPR standards ensured data protection. A team of 134 skilled professionals was assembled within 6 months, with staff trained in security protocols and risk mitigation. CMC Global also modernized the client’s legacy system, replacing outdated technologies with a scalable tech stack, including React.js for the frontend, Java for backend operations, and cloud-based solutions for improved performance and scalability. This approach ensured compliance, innovation, and operational efficiency.

Results

The project yielded significant improvements across various key performance metrics. 1. 100% utilization for a seamless user experience with no downtime or interruptions. 2. 20% increase in the speed of decision-making processes, empowering stakeholders with quicker and more accurate insights. 3. 30% reduction in resource allocation while maintaining high performance and optimizing business management efforts. 4. Zero critical defects were reported, underscoring the project’s success in delivering robust and reliable technology solutions. Overall, the project’s success has not only enhanced user satisfaction but also streamlined business processes, contributing to the organization’s competitive edge.

CMC Global

15% Increase in System Operational Performance By Enhancing Measurement Solution Applications

Background and Challenge Story Initially, our client selected an Asian vendor for their ambitious SaaS project. However, challenges with quality and reliability led the company to …

CMC Global

15% Increase in System Operational Performance By Enhancing Measurement Solution Applications

Background and Challenge Story

Initially, our client selected an Asian vendor for their ambitious SaaS project. However, challenges with quality and reliability led the company to re-evaluate its approach and seek a more dependable partner. CMC Global stood out as a trustful and capable choice to support their objectives. With a proven track record of delivering high-quality software solutions, CMC Global aligns perfectly with our client’s vision of building a groundbreaking SaaS product while transitioning from its traditional focus on IoT firmware.

CMC Global’s Approach and Solution

Scope of CMC Global’s Work

CMC Global undertook a comprehensive approach to ensure the successful delivery of the project, spanning five critical phases over the course of 50+ man-months.

Initiation: Collaborated with stakeholders to define project objectives and scope.

Planning: Created a detailed roadmap covering timelines, resources, and risks.

Execution: Developed and integrated solutions using agile methodologies.

Monitoring & Controlling: Ensured progress through regular reviews and adjustments.

Testing & Acceptance: Conducted rigorous testing and secured client approval.

How we control the quality

We approached our client’s problem by conducting an in-depth analysis to uncover the root cause and propose effective solutions. The team engaged experienced Tech Leads and Business Analysts who dedicated significant time to thoroughly analyze the client’s legacy system. Leveraging their expertise and technical proficiency, they quickly identified challenges and delivered a resolution tailored to the client’s needs. Using ISO-certified processes ensured rigorous testing and validation, while real-time communication fostered transparency and swift issue resolution. To ensure continuity and scalability, we implemented comprehensive documentation and knowledge retention practices, enabling seamless workflows and efficient team scaling to meet project demands. This approach delivered outstanding results with uncompromising quality.

Results

CMC Global’s expertise delivered measurable success, achieving a

30% Decrease in Development Cost

15% Increase in System Performance

CMC Global

30% Reduction in Operational Cost by Enhancing Digital Platforms

Background and Challenge Story In 2022, following a successful funding round, our client aimed to expand its business operations and capitalize on new collaborative projects …

CMC Global

30% Reduction in Operational Cost by Enhancing Digital Platforms

Background and Challenge Story

In 2022, following a successful funding round, our client aimed to expand its business operations and capitalize on new collaborative projects in Vietnam. To support this growth, they sought a technology partner to enhance their existing internal systems and develop a robust platform for managing projects both internally and externally. Alongside Vietnamese companies, they evaluated vendors across Southeast Asia to identify the best partner. After a competitive pitching process, CMC Global was chosen as the preferred provider for its proven expertise, proactive collaboration, and ability to deliver comprehensive solutions beyond task execution.

CMC Global Solution

Scope of CMC Global’s Work

Our team played a key role in enhancing the client's digital platforms, ensuring they deliver exceptional value to both investors and internal stakeholders. Our collaborative efforts focused on aligning the client's digital presence with their innovative vision while streamlining their operational efficiency. Key deliverables included:

Rewriting the main website & redesigning the UI to improve user's experience.

Developing a new platform from scratch and adding features regularly to meet the client's innovative goals.

Migrating the internal management dashboard for efficiency.

How we control the quality

We maintained exceptional quality control by leveraging the ODC (Offshore Development Center) model, assembling a dedicated and highly skilled team to ensure consistent delivery and a deep understanding of our client’s domain. Using agile methodologies, we embraced adaptability through iterative development cycles and continuous feedback, enabling us to align closely with evolving project needs. Our standardized, ISO-certified processes guaranteed diligent testing and validation, while real-time communication ensured transparency and swift resolution of any issues. To safeguard project continuity, we implemented robust knowledge retention practices, including comprehensive documentation, allowing seamless transitions and effective management of complex workflows. Additionally, our approach ensures the ability to easily scale up the team, enabling flexibility to meet project demands without compromising efficiency

Result

CMC Global delivered measurable outcomes:

Achieved a 92/100 client satisfaction score.

Doubled our client’s internal performance efficiency.
Reduced our client’s operational costs by 30%.

CMC Global

Transform Automotive Operations with Power BI Reporting System

This case study, suitable for large-scale businesses with extensive data operations, highlights how CMC Global developed a reporting platform that empowered faster business decisions, optimized multi-channel …

CMC Global

Transform Automotive Operations with Power BI Reporting System

This case study, suitable for large-scale businesses with extensive data operations, highlights how CMC Global developed a reporting platform that empowered faster business decisions, optimized multi-channel after-sales and marketing management, with $500,000 in annual operational cost savings.

The Challenge

The client struggled with manual reporting for multi-channel advertising campaigns, finding the process time-consuming and difficult to manage. To address these challenges, they sought a partner who could deliver high-quality, cost-effective solutions along with reliable, long-term technical support.

The Solution

Expectations

The primary goal for the project was to develop an app within a reasonable budget. They expected CMCG's solution to cover all required functions and features and to adhere to standards and security metrics. Additionally, they expected CMCG to deliver the project quickly, with minimal errors, and ensuring a strong ROI.

Scope of CMCG’s work

CMC Global assessed the needs and pain points of different stakeholders including management boards, marketing & sales team, and 12+ agencies. After interviewing, we found a strong familiarity with Microsoft products, making Microsoft Power Apps an ideal solution. Hence, we consulted to develop a web-based platform using Microsoft Power Apps with the following objectives:

Standardized report formats using input files from diverse sources, including emails, Salesforce records, and Excel.

Provided real-time insights through Power BI, charts and visualization tools

Reduced effort in report creation and performance evaluation

How we build a delivery team?

A scrum team was formed to tackle the project within a timeframe of 3.5 months, including:

2 RPA Developers ((Robotics Process Automation)

1 Power BI Developers

1 Business Analyst

1 Solution Architect

Initially, CMCG's Business Analysts (BAs) conducted interviews to understand user needs and behaviors. Upon confirmation, CMCG proposed a detailed list of functions and suggested some additional features. Once approved, the project team presented a high-level architecture for the client's review, followed by project kickoff.

How we control the project quality

During the development phase, the project team needed to ensure the adherence to specific security protocols, UI/UX design principles, and coding standards from the client. Despite these challenges, CMCG's team displayed remarkable agility. Our architecture and design effectively accommodated change requests from the client, preventing significant cost increases and ensuring the project remained on schedule. We carefully customize code with detailed comments to meet security standards, as well as establishing user guidelines for each stakeholder. Before going live, all features and functions must go through quality assurance on the client’s environment.

The Outcome

After just four months, the successful implementation of the web application brought significant benefits to the client.

With a 95/100 Customer Satisfaction Score: the client was impressed by our approach to solving business challenges. As a result, the client has committed to pursuing larger projects and expressed their desire to sustain a long-term partnership with CMC Global.

90,000 Transactions Processed Annually: The bot handles sales data from 65 showrooms and 75 service centers, generating reports for various stakeholders while maintaining strict security standards.

$500,000 Annual Savings: The RPA and low-code solution significantly reduced manual efforts across departments, delivering a strong ROI and substantial cost savings.

How CMC Global Can Help with Low Code

At CMC Global, wе havе rеfinеd our еxpеrtisе in low-code platforms and automation services, guarantееing that your projеcts rеcеivе thе stratеgic alignmеnt thеy need.

Our expertise has been recognized with the prestigious Asian Technology Awards, showcasing our commitment to innovation and excellence. By leveraging CMC Global’s award-winning low-code solutions, businesses can improve operational efficiency and quickly adapt to evolving market demands. Our dеdication to achiеving еxcеllеncе, couplеd with a profound comprеhеnsion of global softwarе dеvеlopmеnt dynamics, positions us as thе pеrfеct collaborator for your nееds. Rеach out to us today to discovеr how CMC Global can craft a customizеd solution that pushes your businеss forward. Lеt’s collaboratе to build, innovatе, and scalе togеthеr.

CMC Global

30% Increase In Sales Revenue By Upgrading The Driver Assistance System

This case study highlights the transformative impact of upgrading a system on sales performance, achieving a remarkable 30% increase in revenue. From understanding the client’s …

CMC Global

30% Increase In Sales Revenue By Upgrading The Driver Assistance System

This case study highlights the transformative impact of upgrading a system on sales performance, achieving a remarkable 30% increase in revenue. From understanding the client’s challenges to implementing customized enhancements, this case underscored the importance of aligning technical solutions with market demands.

Background and Challenge Story

In 2019, our client was searching for a reliable partner capable of managing large-scale projects to support its strategy for automated mobility - the use of technologies to make vehicles safer and more efficient. Rather than a short-term provider, they prioritized a partnership that could ensure stability and scalability. After a careful evaluation process, they recognized CMC Global’s technical expertise and capacity to meet these requirements. As a result, CMC Global assembled a dedicated team tailored to the client’s needs, empowering them to drive key projects forward with consistency and expertise.

CMC’s Approach and Solution

Scope of CMC Global’s Work

CMC Global is responsible for the ongoing development and maintenance of new features within the Driver Assistance Systems (DAS), which are designed to support drivers in both routine and critical situations. Our scope of work includes participation in every phase of the software development lifecycle:

Requirements Analysis

Software Design

Software Implementation

Testing: software and unit test

What is the team composition?

There were around 15+ staff working on this project at any given time, including a project manager, a business analyst, and lead developers/testers. Different parts of the team were involved at different points of the project.

How we control the project quality

Before launching the system, our team at CMC Global conducted extensive testing, including stress tests, to push the software beyond anticipated demand. This approach allowed us to identify and resolve any issues proactively, ensuring the platform’s reliability and robustness. Our team follows a strict Agile methodology, with daily scrum meetings to continuously improve our processes, ensuring full transparency and alignment with the client’s goals. The result is a highly consistent driver assistance system that meets each client’s unique requirements.

Results

The collaboration yielded remarkable outcomes:

A 92.5/ 100 satisfaction score
Expansion of an additional 15 engineers
A 30% increase in sales revenue
0 critical defects.

Our client was highly satisfied with CMC Global’s performance, leading to an expansion of the partnership with additional projects. The collaboration has continued successfully to this day, reflecting this client’s trust in CMC Global’s capabilities.

CMC Global

20% Cost Savings by Migrating the Legacy System to AWS

Background and Challenge Story The banking client aimed to deploy a cloud-native system on AWS with a NoSQL database to manage unstructured data. They needed …

CMC Global

20% Cost Savings by Migrating the Legacy System to AWS

Background and Challenge Story

The banking client aimed to deploy a cloud-native system on AWS with a NoSQL database to manage unstructured data. They needed a flexible architecture to support evolving business needs and a refreshed UI/UX to improve user experience and engagement.

CMC’s Approach and Solution

CMC Global Solutions developed a robust, containerized microservices architecture, deploying on AWS with Elastic Kubernetes Service (EKS) and using a Business Process Management (BPM) approach with jBPM and Drools for rule management. For seamless integration with upstream systems, they implemented Kafka, while the front-end, built with React as a Single Page Application, is hosted on S3. The backend leverages Java Spring Boot, AWS DocumentDB for database needs, and ElasticSearch for efficient data indexing. Additionally, Amazon ALB, ECR, SES, and SNS are used for load balancing, container registry, email, and messaging, with security overseen by the client’s dedicated security team.

Results

The project successfully transformed the legacy system by migrating it to AWS, delivering a modernized, user-friendly UI/UX. The new architecture is open and flexible, featuring a configurable Rule Engine and Business Process Management (BPM) for seamless adaptability. With EKS auto-scaling, the infrastructure achieved 20% cost savings while allowing for on-demand scaling. The project concluded with a high satisfaction score of 96.5/100 and was completed 100% on schedule.

CMC Global

Empowering A Prestigious Asian Bank: AI Data Platform For Real-Time Insights & Decision

The Challenge Our client’s data management process involved manual data collection for dashboard creation, requiring constant attention to managing data sources, dashboards, permissions, and …

CMC Global

Empowering A Prestigious Asian Bank: AI Data Platform For Real-Time Insights & Decision

The Challenge

Our client's data management process involved manual data collection for dashboard creation, requiring constant attention to managing data sources, dashboards, permissions, and security measures. This inefficiency resulted in wasted time, increased costs, and a heavy reliance on manpower. Therefore, the client wants to a determine an AI-powered data platform with the capabilities to:

Ensure secure & centralized data storage

Streamline end-to-end modern data platform

Enhance self-service capabilities & optimize data usage across departments

Foster data governance across the entire data lifecycle

The Solution

CMC Global developed a secured and centralized platform with the capabilities to optimize data usage across departments, ensure data governance, service quality control, and provide prescriptive analysis.

End-to-end modern data platform: Brought all data into one central, made it an easy-to-navigate place for management teams.

Data Pipeline: Enabled the creation of logic-driven workflows, perfect for handling complex tasks.

Automated SQL analytics endpoint and semantic model: Simplified data movement with cross-database queries and table selection from Dataverse.

Synapse real-time analytics: Provided visualization into Tableau, Power BI, Excel, and AI-driven analytics for actionable insights

The Outcome

CMC Global has achieved significant milestones in enhancing business operations and data management for their clients.

>80% Process Digitalized: Enhanced self-service reporting capabilities and automated the deployment process.

50% Reduction in Manual Workload: Reduced human error and saved time, streamlining overall execution.

15% Operational Cost Savings: Identified cross-sell opportunities more effectively, driving additional revenue streams.

100% On-Schedule: Adhered strictly to the client's timeline and project plan, achieving faster time-to-market.

These achievements underscore our commitment to leveraging our best practices in data management and automation to drive efficiency, accuracy, and strategic growth for their clients.

CMC Global

Revolutionizing Merchant Banking: 40% Cost Savings with CMC Global’s Robust Payment App

Background and Challenge Story To maintain their competitive edge in the B2B market and advance their service offerings, the client recognized the necessity of developing …

CMC Global

Revolutionizing Merchant Banking: 40% Cost Savings with CMC Global’s Robust Payment App

Background and Challenge Story

To maintain their competitive edge in the B2B market and advance their service offerings, the client recognized the necessity of developing a highly secured platform with enhanced UX/UI integration. However, balancing the need for stringent security measures with seamless user experience integration presented a significant obstacle. With the goal of streamlining digital customer journey, the client sought to develop and run a payment app that facilitated transactional activities for merchant accounts, ensuring these objectives:

Prompt product delivery
Obstacle-free system operation
High-level UX/UI refinement
Foster data privacy across the entire data lifecycle

CMC’s Approach and Solution

Prior to official implementation, CMC Global embark on a structured End-to-End Software Development Lifecycle (SDLC), consisting of six critical phases:

Requirement Analysis phase: Analyse the client's requirements, target audience, competitive benchmark to define necessary features
Design phase: Design a scalable system architecture with strong API and secure coding.
Implementation phase: Develop core functionalities and non-functional requirements, incorporating load balancing and consistent uptime targets.
Testing phase: Encompassed thorough Functional, Security, and Performance testing.
Release: Conducted System Integration Testing, User Acceptance Testing and Go-live Preparation
Documentation: Assist in meeting regulatory requirements for audits, covering system architecture, codebase, APIs, and configurations

Using the gathered insights, the CMC Global team introduced two portals for the payment app:

The Admin Portal

Multi-factor authentication
User management
Business management (Member, profiles)
Transactions management
Issue management

The Payment Portal

Authentication
Payment management (order summaries, payments, subscriptions, payment methods, payment history)
Billing address management (add, view, edit addresses)

Results

Notable achievements after over eight months of implementation are:

40% Cost Savings: A seamless payment app enhanced operational efficiency and bolstered client revenue.
100/100 Satisfaction Score: The project's success improved user satisfaction, with zero defects reported.
100% Automated Transactions: Eliminated all manual redundancies using RPA.
100% On-Schedule: Adhered strictly to the client's timeline and project plan.

CMC Global committed to leverage our profound expertise in software development within the BSFI domain to streamline banking operations for entrepreneurs' end-users, while ensuring governance compliance

CMC Global

20% Faster Decision Making By Transforming The Underlying Technology Stack

Background and Challenge Story Our client aimed to convert their Windows application into a web-based app, adding new features to meet market demands. At that …

CMC Global

20% Faster Decision Making By Transforming The Underlying Technology Stack

Background and Challenge Story

Our client aimed to convert their Windows application into a web-based app, adding new features to meet market demands. At that time, they faced the challenge of finding an IT vendor operating under the Build-Operate-Transfer (BOT) model with a fixed cost structure.

Their current vendor adhered to the ODC model (no knowledge transfer post-project) and unexpectedly raised costs, potentially causing future financial strain for the company. Regarding technical needs, the client requested a solution to enhance the back-office administration experience and customer service teams with two main requirements:

Transform the underlying technology stack.
Modernize the user experience by transitioning to a new web interface.

CMC’s Approach and Solution

CMC Global proposed a comprehensive solution to modernize the client's user experience by implementing a responsive, content-driven digital engagement platform, which involved transforming the underlying technology stack.

Established physical infrastructure: a secure GDC room with biometric locks, CCTV, and other necessary infrastructure.
The client decided to conduct frequent business training sessions for CMC Global staff to make sure the team stays updated with the extensive and evolving nature of the client’s finance and wealth products.
CMC Global rapidly scaled up its team, assembling 134 members with fluent English-speaking skills and distinguished profiles within just six months.
CMC Global is committed to offering exceptional compensation packages, thereby securing the expertise necessary for the project’s success.

Results

The project yielded significant improvements across various key performance metrics. 1. 100% utilization for a seamless user experience with no downtime or interruptions. 2. 20% increase in the speed of decision-making processes, empowering stakeholders with quicker and more accurate insights. 3. 30% reduction in resource allocation while maintaining high performance and optimizing business management efforts. 4. Zero critical defects were reported, underscoring the project's success in delivering robust and reliable technology solutions. Overall, the project's success has not only enhanced user satisfaction but also streamlined business processes, contributing to the organization's competitive edge.

CMC Global

Building Enterprise Data Platform on AWS to Better Manage Data and Drive Efficiencies

Overview Industry: Finance & Banking Technology: AWS Step Functions, AWS S3, AWS Glue, Amazon Athena, Amazon Redshift, Amazon CloudWatch, Amazon MSK, Amazon Kinesis, Amazon Managed …

CMC Global

Building Enterprise Data Platform on AWS to Better Manage Data and Drive Efficiencies

Overview

Industry: Finance & Banking
Technology: AWS Step Functions, AWS S3, AWS Glue, Amazon Athena, Amazon Redshift, Amazon CloudWatch, Amazon MSK, Amazon Kinesis, Amazon Managed Grafane
Service Domains: BI and Analytics

About The Client

Thе cliеnt is a leading Viеtnamеsе bank in thе rеtail and SME sеctors with ovеr 215 branchеs and 10,000 ATMs across thе country. In rеcеnt yеars, thе bank has launched an еxtеnsivе digital transformation strategy to makе thеir financial sеrvicеs accеssiblе through digital channеls. Prеsеntly, thе client offеrs 100% of its sеrvicеs through digital platforms to еnhancе thе customеr еxpеriеncе.

The Client’s Challenge

Our cliеnt еncountеrеd a challеngе rеlatеd to thе managеmеnt of data originating from divеrsе sourcеs. Thе data stability and rеliability wеrе crucial for thе bank's opеrations, and thеsе data sourcеs wеrе subjеct to continuous changеs. Therefore, thе systеm nееdеd to automatically idеntify and handlе these changes without affecting thе accuracy and consistеncy of thе data.

Morеovеr, thе systеm had to bе scalablе to accommodatе thе bank's еxpanding data. It also nееdеd to sеamlеssly intеgratе with a cеntralizеd systеm that managеd data from various origins whilе complying with thе bank's sеcurity standards and mеtadata managеmеnt rеquirеmеnts.

Solution

Thе CMC Global tеam prеsеntеd a comprеhеnsivе data solution to our cliеnt, including еvеrything from initial assеssmеnt, consultation, implеmеntation to dеmonstration. Wе put forth a solution architеcturе that alignеd with thе bank's data stratеgy and validatеd thе еffеctivеnеss of our solution through a Proof of Concеpt that constructеd a thorough data pipеlinе from thе ground up. This pipеlinе not only mеt thе currеnt nееds of thе bank but also showcasеd its adaptability to various businеss scеnarios.

Why CMC Global?

CMC’s approach In a collaborativе еffort with thе cliеnt, our CMC Global tеam put forth an advancеd corе data framеwork hostеd sеcurеly on thе AWS Cloud. This framеwork possеssеd thе capability to managе various typеs and sizеs of data whilе upholding thе industry's most strict sеcurity standards.

Key features of this framework included:

Strong Sеcurity: Following AWS's strict sеcurity protocols, thе framеwork еnsurеd data protеction at all timеs.
Scalability: The framework was dеsignеd to sеamlеssly adapt to growing data volumеs and еvolving rеquirеmеnts ovеr timе.
Data Managеmеnt Modulеs: Thе framеwork fеaturеd spеcializеd modulеs for data validation, clеansing, еnrichmеnt, monitoring, logging, fault tolеrancе, and еrror handling, еnsuring data rеliability and stability.
Data Quality Assurancе: Through thе validation, clеansing, and еnrichmеnt of incoming data, thе framеwork maintainеd data quality, cohеrеncе, and rеliability.
Data Govеrnancе with OpеnMеtaData: Thе framеwork utilizеd OpеnMеtaData, offеring a usеr-friеndly intеrfacе and flеxiblе authorization options. This facilitatеd thе straightforward managеmеnt of divеrsе data sourcеs whilе еnsuring compliancе with govеrnancе standards.

Impact Thе Data Platform holds thе kеy to incrеasеd rеvеnuе, hеightеnеd sеcurity, stability, and еnhancеd customеr sеrvicе in a rеgulatory and tеchnological landscapе that is constantly еvolving. With CMC's Data Platform, thе cliеnt can еfficiеntly managе and procеss vast amounts of data with optimal pеrformancе and cost-еffеctivеnеss. This platform also еmpowеrs our banking cliеnt to harnеss thеir data assеts for stratеgic dеcision-making and gaining a compеtitivе еdgе. Thе cliеnt еxprеssеd high satisfaction with thе proposal and thе еffеctivеnеss of thе solution was validatеd through a succеssful proof-of-concеpt еvaluation that surpassеd thе cliеnt's еxpеctations. Thе POC's rеsults undеrscorеd thе proposal's quality and our tеam's dеdication, sеtting thе stagе for a promising partnеrship and a bright futurе. This rеmarkablе achiеvеmеnt rеinforcеd thе cliеnt's trust in thе solution and bolstеrеd our businеss rеlationship.

CMC Global

Saving $1 Million by Migrating Legacy Enterprise Data Platforms to Azure Synapse

Our forward-thinking customer acknowledged the limitations of their outdated enterprise data platform and the need for a cutting-edge data management solution to unlock new insights, increase efficiency, and drive business innovation.

CMC Global

Saving $1 Million by Migrating Legacy Enterprise Data Platforms to Azure Synapse

50%

Faster date processing

100%

Increase in data volume

$1M

Annual cost saving

95%

Source of truth for all data

About the Client

A technology solutions provider in the banking, commerce, and retail industries.

Solution

The solution involved migrating a legacy data platform to Azure Synapse Analytics. It resulted in efficiency, scalability, and cost efficiency of data processing with user adoption increase and data accuracy. The transfer restructured data architecture, allowing for greater innovation and growth.

Overview

Industry: Banking and Financial Service, Fintech, Commerce and Retail
Technology: Azure Data Lake, Synapse Analytics, Tableau
Service Domain: Modern Data Warehouse & BI, Cloud, Data Lake, Legacy Data Platform Migration

Background and Challenge Story

Figure 1. The high-level Architecture Design

Our customer decided to update their data architecture to overcome scalability issues and streamline operations. Their commitment to innovation and adoption of advanced analytics led them to collaborate with CMC Global team and begin the transformational migration to Azure Synapse Analytics.

The client's legacy data platform could not handle the growing volume of data, making it challenging to gain insights from the data in a timely manner. Furthermore, the platform was not scalable, making it difficult for the client to add new users or data. The platform also had data quality issues, which made it hard to trust the data.

CMC’s Approach and Solution

Our customer decided to implement Azure Synapse Analytics, a cloud-based data management service to deal with the explosive growth of data, scale easily, and provide high-quality data. The migration to Azure Synapse Analytics enabled our clients to upgrade their data infrastructure and gain the insights needed to make better decisions.

We offered our client a transformative data management solution through the transfer effort to Azure Synapse Analytics. Significant advancements in data processing, scalability, cost-effectiveness, and data quality resulted from our complete strategy, which solved problems and unlocked new opportunities.

Figure 2. Full Data Flow for the new Enterprise Data Platform on Cloud

What our team did
Evaluated our client's existing data infrastructure to define their specific needs and objectives.
Adjusted our solution to the customer's specific needs, considering their budget, timeline, and expected outcome.
Collaborated closely with the client to enable a smooth movement of their data to Azure Synapse Analytics.
Implemented sophisticated data cleansing and normalization processes to improve data quality.
Cautiously configured Azure Synapse Analytics to optimize performance and scalability.
Specified resources, established secure connectivity, and ensured systems compatibility.
Extensively validated data and used efficient transfer techniques to minimize downtime and disruption during migration.
Tested, optimized, and fine-tuned queries and workflows to maximize data processing speed and efficiency.
Provided comprehensive training to the client's teams to leverage advanced analytics capabilities.
Offered ongoing support and monitoring to ensure a smooth transition and continued success.

Results

The Azure Synapse Analytics migration project had a significant influence on our client's data management capabilities, delivering tangible benefits in key areas:
Improved Data Processing Speed: Achieved a 50% reduction in data processing time, allowing for real-time analytics and faster decision-making.
Improved Scalability: Scalability increased threefold, supporting over 6000 users at once and handling exponential data expansion.
Cost Savings: A $1 million annual savings resulted from eliminating hardware infrastructure and reducing maintenance and licensing costs.
Improved Data Quality and Accuracy: Automated validation and cleansing processes improved data accuracy by 95%.
High User Adoption and Satisfaction: Achieved 90% user adoption in the first month, with users praising the user-friendly interfaces and extensive analytical features.

Thanks to the transfer to Azure Synapse Analytics, our customers improved data processing speed, scalability, cost savings, data quality, and user satisfaction. This transformed their data management capabilities and empowered them to drive industry innovation and long-term growth.

CMC Global

50% Faster Data Processing through AWS Legacy Investment Management System Modernization

Our client, a global financial company, needed a cloud-native deployment on AWS to boost their data processing capabilities and redesign their UI/UX to create a better user experience and improve overall system efficiency.

CMC Global

50% Faster Data Processing through AWS Legacy Investment Management System Modernization

30%

Increase in User Satisfaction

40%

Reduction in Time and Effort Needed for System Updates

50%

Increase in System Performance

About the Client

A global financial company that provides a wide range of banking and financial services to people and businesses worldwide.

Solution

We implemented a scalable containerized microservices architecture on AWS EKS. To handle unstructured data, we linked AWS DocumentDB & ElasticSearch, and to streamline workflows, we used jBPM & Drools. We use React to redesign the UI/UX, & Kafka for seamless integration with upstream systems.

Overview

Industry: Banking and Financial Service Technology: AWS Serverless, S3, React, Microservices Architecture, EKS (K8S) Service Domain: Cloud, Legacy Modernization and Migration

Background and Challenge Story

Before working with us, our customers had several issues with their current system. The outdated infrastructure could not keep up with the growing data volume, which resulted in poor performance and limited scalability. Unstructured data could not be handled by the traditional relational database architecture effectively, which slowed data analysis and decision-making processes. The client also needed help adapting their system to changing business requirements. The existing architecture needed to be more flexible, making implementing changes and updates less complicated and time-consuming. As a result, businesses lost their competitive edge and hesitated to respond to market needs. In addition to these technical limitations, the client recognized the need to improve their user interface and user experience.

CMC’s Approach and Solution

Following clients' need to upgrade their data management, modernize their user interface, and relocate to the cloud, CMC Global created a strategy to help them achieve these objectives. Our team of experts redesigned their infrastructure, optimized their data processing, and delivered a better user experience. CMC Global worked closely with the client to design and implement a comprehensive solution that met their needs. The solution included a containerized microservices architecture, handling of unstructured data, optimized workflows and automated business rules, seamless integration with upstream systems, updated UI/UX design, and cloud-native deployment and infrastructure. By following best practices in cloud architecture, security, and performance optimization, we delivered a robust and scalable solution that modernized the client's infrastructure, optimized data processing, and enhanced the user experience. The combined approach enabled the client to overcome challenges, achieve remarkable outcomes, and position themselves for success in their industry.

Results

Serverless architecture has opened new possibilities for innovation. The team is now able to adapt quickly to changing business needs, make data-driven decisions, and stay competitive in their industry. An upgraded UI/UX design offering a more smooth and intuitive experience allows for a 30% improvement in user satisfaction, helping the client handle increasing data volumes and user traffic. The new UI/UX design is created using React, a modern JavaScript library that makes it simple to create interactive and responsive user interfaces, adapt to changing business requirements with ease, boost system performance by 50%, and guarantee a system uptime of 99.99%.

CMC Global

Developing Cloud-Based Applications for Enhanced Logistics Management System | CMC Global

Our client was looking for a web portal and dashboards to help with daily tasks, enable efficient communication and collaboration, and manage organizational and team information.

CMC Global

Developing Cloud-Based Applications for Enhanced Logistics Management System | CMC Global

20%

Decrease in Development Effort

30%

Increase in Productivity

15%

Cost Savings through Cloud Deployment

About the Client

Our client is a leading logistics company based in Singapore, operating in the transportation and supply chain industry.

Solution

Developing a cloud-based microservices architecture on AWS to enable real-time tracking and collaboration in logistics. MSK, Java, NodeJS/Express, and DocumentDB were used to ensure robust data management and communication.

Overview

Industry: Logistics Technology: AWS EKS, Java, NodeJS/Express, AWS MSK, S3 Service Domain: Cloud App Development

Background and Challenge Story

In a fast-paced business, our logistics customer experienced serious problems with their transportation tracking and collaboration system. The previous systems were outdated, with no real-time capability or efficient communication channels. As a result, there were delays, misunderstandings, and decreased overall operational efficiency. To address these obstacles, our client required a modern solution enabling real-time tracking, improving team and organizational cooperation, and offering a user-friendly web portal for daily tasks. They also needed a scalable microservices architecture to meet their increasing demands and facilitate seamless cloud deployment, specifically on AWS.

CMC’s Approach

We implemented a solution strategy to address the logistical issues centered on delivering a powerful, real-time tracking and communication system. This approach enabled us to have a scalable transportation tracking and collaboration system, providing real-time monitoring, streamlined task management, and improved operational efficiency. Using our cloud application development and maintenance expertise, our team was responsible for designing, creating, and supporting the system. Focusing on delivering a scalable and reliable solution, we used Java, NodeJS/Express, AWS infrastructure, and DocumentDB for efficient data management. We also used AWS MSK to enable event listening from tracking devices, ensuring real-time updates and precise shipment information. Our client's logistics operations were to be transformed by offering a modern, real-time tracking and collaboration solution that would streamline procedures, improve communication, and enable effective task management. We sought to provide our customers with the tools they needed to overcome logistical obstacles and achieve operational excellence through our comprehensive solution.

Solution Story

We began by conducting a thorough analysis of the client's requirements, understanding their need for real-time tracking, collaboration, and document management. Using a microservices architecture, we created a scalable and modular solution that could adapt to their changing needs. We built a strong solution using a technology stack that comprised Java, NodeJS/Express, AWS infrastructure, DocumentDB, and AWS MSK. We integrated AWS MSK to listen to events from tracking devices, ensuring real-time updates and enhanced tracking capabilities. The system provided a user-friendly web portal that allowed end-users to easily access and perform daily tasks. Shipment routing and tracking, task dashboards, progress tracking, team management, and seamless communication were all incorporated. We used an agile strategy throughout development, allowing flexibility and iterative changes. Strict testing and quality assurance measures were implemented to ensure reliability, performance, and security. The solution underwent extensive testing to validate its functionality and guarantee a seamless user experience. The deployed solution met the client's needs by providing real-time tracking, effective task management, and increased communication. The scalability and adaptability of the system enabled future enhancements and the capacity to respond to changing company needs. Our client received exceptional customer satisfaction, and the project was completed on schedule and with minimal effort.

Results

The transportation tracking and collaboration solution has generated success for the whole system with streamlines operations, collaboration enhancement, customer service improvement while being scalable and adaptive. Effort optimization: Development effort is reduced by 20%. High customer satisfaction: Customer satisfaction scores are consistently above 90%. Enhanced efficiency: Operational efficiency is improved by 30%. Scalability: The system was built on AWS using a scalable microservices design, which can handle growing user load and data volume. Cost-effectiveness: Cloud implementation results in a 15% cost savings.

CMC Global

60% Reduction in Cost of Ownership with 500 VMs and Enterprise Services Migration to AWS Cloud

Our client was looking for a web portal and dashboards to help with daily tasks, enable efficient communication and collaboration, and manage organizational and team information.

CMC Global

60% Reduction in Cost of Ownership with 500 VMs and Enterprise Services Migration to AWS Cloud

500 VMs & Services Migrated to AWS Cloud

60%

Reduction in Cost of Ownership

20%

Reduction in Operational Costs

About the Client

A leading Japanese entertainment and e-commerce company.

Solution

The solution involved migrating the entire operating system, including servers, databases, front-end, and back-end components, to the AWS environment.

Overview

Industry: Entertainment, E-Commerce Technology: AWS EC2, Lambda, Aurora/PostgreSQL, DocumentDB, SES, SNS, Terraform, Ansible, AWS Serverless, AWS CI/CD, Java, PHP, and VueJS Service Domain: Migration and Modernization, Cloud

Background and Challenge Story

Our customer, a well-known entertainment and e-commerce company in Japan, faced the challenge of migrating their whole operating system to the AWS Cloud within a tight deadline of just six months. With approximately 500 virtual machines and services, the migration involved complex tasks that required extensive cloud expertise. The client also needed to develop new features to meet business demands, including online product release, SEO, and marketing.

CMC’s Approach and Solution

The solution approach for the migration project to AWS Cloud involved the following key steps: 1. Comprehensive Migration: The entire operating system, including servers, databases, front-end, and back-end components, was migrated to the AWS environment. This ensured that the previous system was seamlessly transitioned to the cloud. 2. Feature Development: New features were developed to meet business demands, such as online product releases, SEO, and marketing enhancements. This allowed our client to leverage the capabilities of AWS and enhance their online presence and customer experience. 3. Technology Stack: AWS EC2, Lambda, Aurora/PostgreSQL, DocumentDB, SES, SNS, Terraform, Ansible, AWS Serverless, Java, PHP, and VueJS were all used in the solution. This technology mix created a stable, scalable infrastructure to support client needs. We successfully migrated their whole operating system to the AWS Cloud by adopting this solution approach, developing new functionality to satisfy business objectives, and leveraging a comprehensive technology stack to enable a seamless and efficient transition.

Solution Story

In order to solve these issues, our team worked together with our client to provide a comprehensive solution. The solution entailed transferring the complete system to the AWS environment, including servers, databases, front-end, and back-end components. This guaranteed a smooth and seamless transfer while protecting the previous system's functionality and integrity. In addition to the migration, we worked closely with the client to develop new features that met their specific business demands. These included online product release capabilities, enhanced search engine optimization (SEO), and improved marketing capabilities. By leveraging the power of AWS services and technologies such as AWS EC2, Lambda, Aurora/PostgreSQL, DocumentDB, SES, SNS, Terraform, Ansible, AWS Serverless, Java, PHP, and VueJS, we delivered a robust and scalable infrastructure to support these new features. We kept a significant focus on efficiency and cost minimization throughout the project. As a result, the client's total cost of ownership was reduced by 60% compared to their previous on-premises system. Additionally, operational expenditures were lowered by 20%, resulting in significant cost savings for the firm. The smooth transfer to AWS Cloud and the development of new features established CMC Global as a reliable cloud consulting partner. The successful migration of 500 virtual machines and services and the cost and operational savings demonstrated the solution's effectiveness and solidified our partnership with our client.

Results

Our solution had a transformative impact on our client. The key outcomes include: Time and Cost Efficiency: We migrated 500 virtual machines and services to AWS within a tight 6-month timeframe. This reduced the cost of ownership by 60% and operational costs by 20%, allowing for more efficient resource allocation. Scalability and Flexibility: AWS Cloud provided a highly scalable infrastructure, enabling our client to handle rising user needs and expand their entertainment/e-commerce services effectively. Enhanced Business Capabilities: New features like online product releases, SEO enhancements, and increased marketing capabilities were developed, empowering our clients to deliver a superior customer experience and stay ahead in the industry. Trust and Partnership: The successful migration positioned CMC Global as a trusted consulting partner on cloud operations, opening doors for future collaborations and opportunities. Our solution enabled our client to achieve time and cost efficiency, enhance business capabilities, and establish a trusted partnership, driving their success in the entertainment and e-commerce industry.

CMC Global

70% Decrease in Fraudulent Activities with Fintech App Development in The AWS Cloud

Establish an offshore delivery center (ODC) in Vietnam to assist our Singapore-based client in developing strategic fintech applications.

CMC Global

70% Decrease in Fraudulent Activities with Fintech App Development in The AWS Cloud

40%

Cost Savings

20+

Fintech Apps Delivered

$1M

Transactions per Day

70%

Reduction in Fraudulent Activities

About the Client

A Singapore-based key player in the fintech industry.

Solution

CMC Global delivered a comprehensive solution on the scalable AWS infrastructure, with a focus on web-based and mobile distributions, blockchain-based loyalty programs, and AI/ML-powered fraud detection.

Overview

Industry: Fintech Technology: AWS EKS, S3, AWS ML, Java, VueJS, Native Android/iOS App Developments, Blockchain Service Domain: Cloud App Development, Blockchain Development, Advanced Analytics AI/ML

Background and Challenge Story

Our customer realized the need for strategic application development to improve their organization and capitalize on rising prospects in the fintech industry. However, they encountered multiple challenges in fulfilling their objectives. They sought to establish an offshore delivery center to pair with their onshore staff and maximize the advantages of cost-effective collaboration. They also aimed to incorporate cutting-edge technology such as AI/ML and blockchain into their applications to improve user experience and strengthen fraud detection and prevention capabilities. With an ambitious project scope that spanned multiple work streams, including core banking, smart lending platforms, supply chain finance, smart agent teams, eKYC, and smart interviews, our client faced the challenge of effectively managing and coordinating development efforts across diverse technologies and business domains. They needed a partner who could not only deliver high-quality solutions but also ensure smooth system operations and customer satisfaction. To overcome these challenges, our client engaged our expertise and embarked on a journey to establish a scalable offshore delivery center in Vietnam. The goal was to leverage the talent pool and cost advantages in Vietnam while maintaining close collaboration with the onshore team in Singapore. This strategy enabled optimal resource allocation, lower development costs, and faster project timelines.

CMC’s Approach and Solution

We established an offshore delivery center in Vietnam to satisfy the client's desire for a scalable and cost-effective development methodology. By leveraging the large talent pool and favorable cost structures in Vietnam, we created a dedicated team of skilled professionals who collaborated seamlessly with the onshore team in Singapore. To deal with various work streams, we adopted a technology-driven approach. Our development team utilized Java, VueJS, ReactJS, and mobile app development to build powerful and user-friendly fintech applications. We integrated advanced technologies, including AI/ML and blockchain, to enhance fraud detection capabilities, prevent financial crimes, and ensure secure transactions within the applications. Throughout the project, we maintained constant communication and collaboration with the client. We conducted thorough requirement analysis, provided regular progress updates, and incorporated feedback to ensure the solutions aligned with the client's vision. Our experienced development team and comprehensive technology stack enabled us to overcome challenges and deliver innovative and high-quality solutions. Establishing the offshore delivery center in Vietnam, combined with our technology-focused approach, allowed us to effectively address the client's challenges, accelerate development timelines, and optimize cost efficiency.

Solution Story

During the implementation and deployment of the solution, we encountered several challenges that required innovative approaches and problem-solving skills. One of the key challenges was managing the coordination between the onshore and offshore teams, ensuring effective communication and alignment of project goals. We established clear communication channels, implemented agile project management methodologies, and conducted regular video conferences and workshops to bridge the geographical gap and maintain a cohesive team. Another challenge was ensuring the seamless integration of different technologies, such as Java, VueJS, ReactJS, AI/ML, and blockchain. We faced compatibility issues and complexity in integrating these technologies within the Fintech applications. To overcome this, we conducted thorough testing and quality assurance processes, identified and resolved technical bottlenecks, and collaborated closely with the client's technical team to ensure smooth integration. Additionally, the project timeline posed a challenge as it required the efficient execution of multiple work streams within a specified timeframe. We implemented a phased approach, prioritizing critical components and delivering incremental releases to ensure steady progress and timely completion of each work stream. This allowed us to maintain project momentum and address any unforeseen challenges or changes in requirements. Despite these challenges, our dedicated team of skilled professionals, combined with effective project management and agile methodologies, enabled us to overcome obstacles and deliver high-quality Fintech applications successfully. The solutions we developed played a pivotal role in driving customer deployments to banks in Southeast Asia, enhancing operational efficiency, and meeting the demands of the Fintech industry. The project's success was evident in the smooth and obstacle-free operation of the developed systems, high customer satisfaction scores, and the recognition of our offshore delivery center as the largest in Asia. Through collaboration and innovation, we navigated challenges, delivered impactful solutions, and supported our client in their mission to revolutionize the Fintech landscape.

Results

The set up of an ODC has opened new opportunities for the company. It achieved a remarkable cost reduction of 40% by leveraging the offshore delivery center model in Vietnam, enabling our client to allocate resources efficiently and invest in further technological advancements. They developed and deployed 20+ fintech applications within aggressive timelines, showcasing the offshore team's expertise and ability to deliver high-quality solutions Now that the company has implemented AI/ML-powered fraud detection, it has seen a 70% reduction in fraudulent activities, safeguarding the financial ecosystem. The scalability and reliability of AWS infrastructure is leveraged to support the rapid growth of users, handling over 1 million transactions per day with no service disruptions. They also successfully launched a blockchain-based loyalty program, increasing customer engagement by 30% and driving customer retention and satisfaction.

CMC Global

Consult and POC the Enterprise Data Platform for VPBank in AWS

Client wanted a solution architecture and data strategy that would handle a large volume of data from hundreds of sources ensuring optimal utilization and cost efficiency.

CMC Global

Consult and POC the Enterprise Data Platform for VPBank in AWS

About the Client

VPBank is a leading Vietnamese bank founded in 1993 with a strong focus on retail and SME banking that has successfully adapted to the digital age by investing in technology and innovation. The bank has a network of over 500 branches and ATMs nationwide.

Solution

CMC successfully helped our client evaluate and consult the data strategy and apply the solution architecture that is well-suited for the 10 next years. Perform the POC by building the end-to-end data pipeline that encompasses various business scenarios as illustrative examples.

Overview

Industry: Banking and Financial Services Technology: AWS Step Functions, AWS S3, AWS Glue, Amazon Athena, Amazon Redshift, Amazon CloudWatch, Amazon MSK, Amazon Kinesis, Amazon Managed Grafana Service Domain: BI and Analytics

Background and Challenge Story

At that time, our customer needed a system that could manage a large volume of data from hundreds of sources and automatically detect changes in data sources. First, the system needed to be scalable, versatile, and capable of integrating with a centralized monitoring system. Besides, as the requirements for streaming data flow are complex, the system should be able to handle numerous sources, topics, and consumers. In addition, a metadata management tool was also needed with a system that met security standards. The POC success requirements were challenging, and the system must meet high SLAs with limited resources.

CMC’s Approach

The customer has worked closely with CMC Global team to propose a complete and highly adaptable core data framework on the AWS Cloud. Following AWS's industry-leading security practices, the framework is secure, scalable and adaptable, allowing it to handle data of any volume and type. The framework also contains modules for data validation, cleasing, enrichment, monitoring, logging, fault tolerance, and error handling to guarantee the data processing pipelines' reliability and stability. Therefore, all data will be validated, cleansed, and enhanced to ensure accuracy, consistency, and reliability. OpenMetaData is used for data governance, with an easy-to-use interface and the flexibility to combine numerous data sources and flexible authorization choices.

Impact

The proposal has been approved and highly appreciated by the customer. Furthermore, the proof-of-concept (POC) evaluation to verify the solution's utility produced excellent results. The POC result not only fulfilled success criteria but also surpassed our customer expectations. The customer's acceptance and appreciation served as an indicator of the hard work, expertise, and attention put into creating the proposal, setting the foundations for a successful collaboration and a profitable future. This exceptional outcome solidified our customer's confidence in the proposed solution and further strengthened the business relationship.

CMC Global

30% Cutting of Truck Count for Supermarket Chains with Azure Data Platform and Power BI

A supermarket chain needs to improve the efficiency of the supply chain and sales activities and apply the best practice of data platform to adapt needs in the next 10 years.

CMC Global

30% Cutting of Truck Count for Supermarket Chains with Azure Data Platform and Power BI

15%

Decreased in Stock Level for the Same Revenue

30%

Cutting of Truck Count in the Same Transportation Workload

20%

Saving in Supply Chain Cost

About the Client

Our customer has a supermarket chain in Vietnam with over 1,000 stores nationwide. It sells various products, including food, apparel, electronics, and home furnishings.

Solution

We collected and processed data using Microsoft services to improve supply chain & sales operations. For the supply chain, the system generated PO suggestions with ML to optimize routes & delivery times. For sales & marketing, we analyzed customer behaviors to generate promotion recommendations.

Overview

Industry: Retail Technology: Azure Synapse Analytic, Power BI, Azure Analytic, Azure Data Lake Gen 2 Service Domain: Cloud, Data Factory, Data Lake, BI and Analytics

Background and Challenge Story

At that time, our client needed to improve their supply chain efficiency and sales activities and implement the best practice of data platforms to adapt to market needs. As our client’s ordering activities mostly relied on the experience of supermarket and warehouse managers, it led to high ordering and inventory costs. Besides, marketing promotions only focused on pushing slow-selling goods and campaigns from suppliers, which is unbeneficial to the business revenue. Their operational system was outdated, frequently overloaded, and poor performed, especially during the data extraction period for reporting purposes.

CMC’s Approach

We implemented the project by collecting and consolidating the processing of enormous data volume from the import, export, and selling transactions of 30+ supermarkets & 7 warehouses using Microsoft services. Subsequently, we utilized data to optimize the supply chain and sales operations. For the supply chain: Based on the current stock level, sell-in, and sell-out history, the system forecasted and automatically generated PO suggestions with detailed goods and quantities. These activities shortened the ordering process and optimized inventory costs, therefore reducing supply chain costs. We also applied the machine learning (ML) model to optimize the route and delivery in-time points to save transportation costs. For sales and marketing operations: Our data system analyzed customer behaviors and automatically generated promotion recommendations. These programs have proven effective in increasing customers' transactions at the supermarket and creating larger purchases. The methodologies applied include Cohort analysis, RFM analysis, and some recommended ML models..

Impact

The successful application of machine learning in many activities: PO suggestion, optimizing the route and on-time delivery point, individual promotion recommendation, highly available and stable operational system, centralizing monitoring and cost management has led to the following results: • 15% Decrease in stock level while maintaining the same revenue • 30% Cutting of truck count for the same transportation workload • 10% Increase in Bill count and 20% increase in cart value • 20% Increase in customer return rate • 20% Supply chain cost savings

CMC Global

20% Increase in Revenue Using Azure Cloud Data Platform

The Oil & Gas corporation need the data platform ensuring timely and accurate reporting to support management decision-making and enhancing operational efficiency at production plants.

CMC Global

20% Increase in Revenue Using Azure Cloud Data Platform

80%

In Digitalize Process

30%

Cutting of the Manual Workload

15%

Saving on Operation Cost

20%

Increase in Revenue

About the Client

The corporation includes a holding company and 35 member companies operating in many industries: Exploration & Production, Refinery – Petrochemical, Power Generation, Petroleum Services, Gas Industry

Solution

CMC centralize data entry, establish data quality processes, and implement a data storage system with multiple layers. As well as develop flexible frameworks, leverage Microsoft technologies, Azure Data Lake and create data streaming pipelines.

Overview

Industry: Oil & Gas, Manufacturing Technology: Azure Synapse Analytic, Power BI, Azure Analytic Service Domain: Cloud, Data Factory, Data Lake, BI and Analytics

Background and Challenge Story

Our client turned to CMC Global when they realized several business problems, including: Inefficient management reporting: Compiling comprehensive management reports across the corporation was manual and error-prone, leading to delays and inaccuracies during the decision-making process. Lack of transparency in procurement: The procurement management process was not transparent and lacked monitoring and evaluation reports, which made it difficult to track spending and ensured that contracts were awarded fairly. Ineffective investment project management: The investment project management mechanism was inefficient due to a lack of clear investment decision-making criteria, which resulted in wasteful use of capital resources. Inefficient operation of manufacturing plants: The manufacturing plants needed to be improved due to disparate IT infrastructure, fragmented data, and manual processes. This led to high inventory costs, low-quality output products, and low machine performance. The company also identified 2 requirements to solve these problems: First is improving the management reporting process and centralize data storage by implementing a data platform and report system across the corporation to support automated management reporting and information utilization. Then, maximizing automation of processes at the production plants to enhance operational efficiency by implementing the sub-data platform at factories to facilitate data transformation, create the smart factory, and optimize production efficiency.

Project and Technical Challenges

Project Challenges The project scope covered multiple business functions in various domains with complicated features. During the implementation phase, engaging and collaborating with many stakeholders was required, which resulted in disagreements over deployment techniques, requirement unification, and even competing interests. The project's schedule was put at risk due to the heavy workload and short implementation time. Technical Challenges For the corporation It was challenging to integrate diverse data sources with multiple operating systems on-premise and in the cloud. At the same time, handling a large volume of data daily required complex data processing logic. Moreover, national data security policies restricted cloud storage possibilities and the reporting system must support flexible analysis and data self-service. For the factories Frequent changes in the input data structure posed challenges for data governance. To govern the data collected, a central data platform was needed to serve as a data hub and to meet the needs of analysis and monitoring. Data streaming was also essential for measuring machine parameters, product quality, environmental data, and fire safety. As to optimize manufacturing activities such as machine performance, malfunction prediction, repairs, equipment maintenance, product quality improvement, and inventory cost optimization, data applications were put into use.

CMC’s Approach

Project Solution To ensure comprehensive gathering and analysis of requirements and solutions, CMC Global assigned experienced resources to the project, primarily the roles of DA and BA with substantial expertise in business functions and several experts in adjacent disciplines. The team designed a transparent deployment approach, including specific roles, communication, conflict resolution processes, and effective interest management. The project also included training to increase end-user understanding of the digital transformation plan, data self-service capabilities, and technical deployment. Technical Solutions For the corporation The team starts with centralizing the data entry portal and build data quality processes for integrating external data sources and providing data services across the company. The process uses technology with similar characteristics and flexible migration to comply with data policies and enable a smooth migration. Finally, CMC team sets up a data storage system with multiple layers for varying levels of data self-service. For the factories The 1st step is developing flexible frameworks to automatically detect and handle changes in input data sources for efficient data governance. We create a data streaming pipeline to build machine learning models for optimizing plant operations based on specific needs. Then, the team uses cloud solutions to save expenses and leverage data from multiple factories to find practical solutions. At this stage, we leverage Microsoft technologies and Azure Data Lake to fully utilize cloud capabilities.

Impact

For the corporation: The centralized management reporting system is automatically updated, enabling BOD to make accurate decisions resulting in financial benefits, particularly investment strategy-related. Now that the self-service data culture is adopted, specialized departments make more decisions toward improving operational productivity and increasing revenue and profits across all corporate sectors. We also implement a transparent data system that reduces negativity while minimizing waste and loss. For the factories: The assistance of an integrated and centralized data system has digitalized the operation procedures, and plant operations can now be monitored in real-time. This decreases manual burdens, lowers costs, and improves operational efficiency. Automated production planning is based on historical and market data, ensuring high accuracy and efficiency, resulting in cost savings and enhanced earnings. The results of machine learning application look promising for the company's growth. Reduced downtime and increased machine performance are the results of early detection of machinery operation issues, maintenance, and repair recommendations using ML. The factories now optimize product quality through machine learning-based calculations of input material ratios. They also start managing security through automatic recognition systems and real-time monitoring of people entering and leaving the plant using ML.

CMC Global

Enterprise

Offer Digital Transformation Services on a large scale to increase productivity while maintaining or improving quality, delivered by a professional IT team with the best IT solution customed for you.

Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.

A Singapore-based fintech company partnered up with us to apply innovative technologies to their banking systems across South East Asia.

CMC Global IT System

Financial System Development & Maintenance

Challenge

A Singapore-based fintech company wanted to develop its financial system and hoped to partner with a cost-effective, experienced and qualified outsourcing vendor. Their initial requirements were maintaining and enhancing their existing system, then developing new features to satisfy end-users. After extensive contacts and changes in partnerships with several IT resources providers in Asia, they were finally persuaded by CMC Global’s impressive IT Talents pool and 27 years of experience in the ICT industry. The whole project was subdivided into 6 categories:

Core banking
Smart Lending Platform
Supply Chain Finance
Smart Agent Team
eKYC
Smart Interview

Solution

The main goal is to provide a solution that is both cost-effective and aligned with the customer’s strategy in data management. Together, we came up with a comprehensive IT strategy choosing AI as the core technology with the belief that it could deliver the IT agility the customer required. Along with that, other fundamental technologies such as DevOps, Back-end (Java), Front-end (VueJS, ReactJS), Mobile (Native Android, iOS & Flutter) were also well-integrated.

Result

Up to now, the client can operate their system smoothly and all of our members have received high satisfaction scores from them. The project has been implemented at many banks in Southeast Asia, like Malaysia and Singapore.

CMC Global IT System

Electronic Health Record (EHR) System Development & Maintenance

CMC Global team worked with the client both onsite and offshore to develop and maintain applications in hospitals across South Korea.

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Electronic Health Record (EHR) System Development & Maintenance

Customers' Challenge

Our customer had their own EHR system this time, but it was so outdated that the conventional programming languages made it hard to keep the system functional. Most of EHR's advantages, including higher quality and building materials improvements, went down the drain. According to research, the most common challenges to the adoption of EHR systems (Electronic Health Records) were the cost of purchase (48%), followed by the ongoing cost of maintenance (11%). CMC Global understood the primary issue and provided our customers with the solution.

Solution

CMC Global had to focus on two main goals: meeting all standards and delivering innovative results in a short period of time. We did come up with the following:

New modules: The CMC Global team worked closely with clients to develop new modules to automate their medical record process.
Training and consulting: Since our customers came from the healthcare industry with specific requirements yet lacked technological expertise, our members frequently visited them to directly observe their existing operating models and understand their needs, thus offering proper consultation.
New programming language: Acknowledging the issues, they want to re-develop this module in a new programming language with the expectation that it could be integrated across their entire hospital system and automate the recording of patients' information.

The commitment was the team's top priority since the implementation time was limited to less than a year, with many strict requirements from the customer. The development team consisted of 60 members, with over half of the senior developers having to work at full capacity to develop the system for the customer and kickstart actual implementation.

Final Results

Up to now, the system has been completed to be implemented in hospitals in Korea and has overcome many rounds of customer moderation. CMC Global’s customers are delighted with the contributions from the team and planning to implement the next projects soon.

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Web App Development & System Maintenance

We enhanced the semiconductor chip manufacturing system and developed a Web app to support Account Receivable procedures.

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Web App Development & System Maintenance

Challenge

Located in the US, the client is one of the largest manufacturing companies in the world. Their needs focused on enhancing the system in manufacturing semiconductor chips with a trusted vendor with long-lasting experience in working with international clients and global projects. The challenge is integrating ease and accountability into its production chain with modern technology to replace its outdated system. The client’s demands include two main points:

Financial project: Develop a Web app to support their Account Receivable procedures on their internal Cloud platform. Besides scalability and self-deployment, the new app also needed to include features such as invoice processing, customer communications, forecasting, evaluation, and dispute resolution.
Manufacturing project: Work closely with their in-house team to develop, upgrade and maintain the system, apps, and web apps that serve semiconductor research and manufacturing purposes

Solution

Since the framework was Agile development, CMC Global team members needed to work in different time zones. Every member must communicate fluently in English to avoid obstacles when communicating with the customer. In this project, all applications must be developed under microservices models on IBM Cloud, Kubernetes, and Docker.

Not stopping at IT outsourcing, the CMC Global team also came up with the idea of developing the app through microservices modules, which helped to modernize, automate, and utilize the customer's cloud platform.

Result

The app has considerably high scalability and flexibility, easy and convenient to adjust. Similarly, the Testing/Deploying activities have also been automated through the CI/CD modules and can also be customized for different projects. One of the key highlights of this project is that our clients received a Stevie Award in 2019 for their sales enablement solution.

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Embedded Testing Solution For In-car Driver Applications

We provide embedded testing solutions for in-car driver applications for a leading company in the automotive industry.

CMC Global IT System

Embedded Testing Solution For In-car Driver Applications

Challenge

Our client is a leading company in the automotive industry. They were searching for a reliable vendor with a competitive pricing policy to provide embedded testing solutions for in-car driver applications. At the same time, their requirements demand high product quality in compliance with international standards. To achieve this, they decided to partner up with CMC Global, their most suitable selection.

Solution

Together, we came up with a definite working process for the project and chose C++ as the programming language that is best suited for customer’s requirements. Every week, we conducted virtual interviews via Skype to discuss their needs and improve the team's performance. We helped them detect any defects in software, thereby reducing further risks. Embedded Testing Solution For In-car Driver Applications

Result

With our efforts to boost productivity and working pace, the project reached 100% completion only in 5 months.

CMC Global IT System

Cloud Migration Solution For Online Video Platform

We help our client migrate their entire operating system to the cloud environment in a tight deadline of only 6 months with complex tasks requiring cloud expertise.

CMC Global IT System

Cloud Migration Solution For Online Video Platform

Challenge

Our client is Japan’s top entertainment corporation whose business spreads across the fields of E-commerce and Digital Entertainment. The issue they raised to us is to migrate their entire systems with complicated parts and features to the cloud environment in only 6 months. They want to hire a team of 20 professionals to help them achieve these goals.

Deadline rush: Those time-consuming and labor-intensive tasks were further strained by a tight deadline of only 6 months.
Complicated tasks: At that moment, their self-deployed and self-maintained Data Center for system operation contained several shortcomings including high costs and low performance. Therefore, they wanted a solution that could help them migrate the entire system to tackle those drawbacks. The project was complicated because it required the migration of the system as a whole, from servers, databases to front-end and back-end to the cloud, not just a single feature. In addition to system migration, our client also wished to develop new features to meet their business demands such as online product release, SEO and Marketing.

Solution

We found out from the beginning of the project that we would not be able to leverage their system’s infrastructure architecture because one, it was outdated and two, our customer had no previous description documentation. This meant that we have to start from scratch. CMC Global's development team worked together to pinpoint our client's issues as well as provide appropriate consultation. We do this in the first steps by experiencing and learning from the previous operating system. Afterwards, the entire infrastructure architecture was redrawn and reasonable solutions were brought to the client for system migration while ensuring the same latency, without affecting performance. The working stages included: Design -> Review -> Implementation -> Operation -> Improvement During the project, we conducted daily meetings to update the process and made weekly reports to find bugs throughout the deployment process. After a few months, our project team was able to work directly with the business department and was recognized as a valuable consultant for the client. After the process of verifying and implementing new technologies, we deployed those that are suitable for customers' problems such as Cloud Computing, Infrastructure as Code (Terraform, Ansible), AWS Serverless, CI / CD, Java, PHP, VueJS.

After a few months, our project team was able to work directly with the business department and was recognized as a valuable consultant for the client.

Result

1000 Approximately 1000 VMs & services were migrated to AWS. 60% The cost of ownership was reduced by 60% compared to the on-premises system. Operational cost reduced by 20% compared to the previous system.

CMC Global IT System

Logistics Platform Development & Maintenance

We worked in close co-operation with over 300 staff members project to maintain the modules of platform and develop new features to satisfy end-users.

CMC Global IT System

Logistics Platform Development & Maintenance

Challenge

We worked in partnership with one of the c technology groups in Korea in a multinational project with over 300 people. The client owns a complex logistic platform operating across 65 countries for over 15 years. With such a huge scale, the demand for maintaining the modules of the platforms and developing new features to satisfy their end-users was at an all-time high. Specifically, the client needs to: Maintain and enhance modules of the platform:

Business Flowchart
Supply Chain Planning
Freight Forwarding
Warehousing & Distribution
e-Commerce Logistics
Premium Logistics

Develop new features:

Develop new services and products with innovative technologies and advanced architecture
Support multi-languages
Define performance standards of the system
Penetration and performance testing.

Competitiveness in the logistics industry was extremely high and our client’s needed a reliable vendor that could help them tackle those considerable issues in order to expand the system and reduce cost at the same time

Solution

After discovering all their needs and problems, the CMC Global team sat down together to draft up a cost-effective solution to best benefit our client. Since the system was highly complicated and involved a large number of people, we must rapidly build up a dedicated team of over 50 certified engineers with at least 3 years of experience to work on the project. In addition to technical expertise, we required all programmers to have extensive knowledge of the logistics industry to get the gist of industry know-how to develop new features and maintain a complicated system like this. In fact, all project members were required to take a course on logistics and passed a certified examination in a very short period of time before getting onboard. Communication and a unique working culture were also vital key points in this project. Thus, to ensure everything ran smoothly without any misunderstanding, our team included 3 Korean-speaking comtors to help us coordinate with the customer. To help the client cut down cost and maximize technologies leverage as much as possible, we also proposed creative solutions that incorporated new techs such as Big Data for Supply Chain Planning, AI for Freight Forwarding and IoT for e-Commerce Logistics.

CMC Global IT System

eKYC Solution In Banking System

CMC Global coordinated with one of the biggest China-based corporations to implement eKYC solutions for their banking system in two different countries.

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eKYC Solution In Banking System

Challenge

The KYC (Know Your Customer) compliance norms and Anti-Money Laundering have become an urgent necessity for financial institutions after the crisis of 2008. Yet, with the average cost of annual compliance training ranging around $45/hour per staff member and 5 hours of training needed, the trend of eKYC (Electronic Know Your Customer) is on the rise. In this project, our client is one of the giant international corporations based in China.

Solution

Based on their requirements, our team developed a suitable eKYC solution for the client. Here, the digital process value chain ensured stable and reliable rollout, thereby improving content management and processing time by implementing machine learning, semantic Web technology tools, and natural language processing-based cognitive search. Meanwhile, the procedures still maintain high regulatory adherence. We use MicroExpression with framework Agile and Scrum to deliver the best quality of services for this project.

Result

Improved data management with a stable and reliable rollout.
High regulatory adherence.
High customer satisfaction scores.

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Cloud Enablement

Cloud Consulting Services

Cloud Migration Services

Cloud Modernization Services

Managed Cloud Operations

Data Analytics

Modern Data Warehousing

Cloud Data Pipeline Migration

Cloud Data Migration

Data Integration

Advanced Data Analysis

30% Cost Savings for Government IT: A ServiceNow Platform Success Story

30% Cost Savings for Government IT: A ServiceNow Platform Success Story

The Challenge

The Solution

The Outcome

40% Less Cost, 100% More Value in Fintech Legacy System Modernization

40% Less Cost, 100% More Value in Fintech Legacy System Modernization

The Challenge

The Solution