L3 Support Engineer / Site Reliability Engineer (SRE)
CMC Global
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TP. Hồ Chí Minh, -
December 31, 2026
JOB DESCRIPTION
We are looking for an experienced L3 Support Engineer / Site Reliability Engineer (SRE) to support production systems, investigate complex technical issues, and improve system reliability. This role focuses primarily on Production Support (90%), with approximately 10% dedicated to automat
Responsibilities
- Investigate, troubleshoot, and resolve complex incidents in production environments.
- Analyze system and application logs to identify root causes and implement corrective actions.
- Troubleshoot issues related to Linux systems, Kubernetes, applications, and databases.
- Provide L3 technical support for incidents escalated by the L2 support team.
- Participate in scheduled on-call rotations to ensure production system stability.
- Develop and maintain Python automation scripts to support monitoring, daily operations, and incident resolution.
- Write and execute SQL queries to investigate data-related issues and support troubleshooting.
- Create and maintain technical documentation, operational procedures, and troubleshooting guides.
- Collaborate with development and infrastructure teams to improve system reliability, performance, and operational efficiency.
REQUIREMENTS
Infrastructure & Production Support
- Strong experience in Linux administration and troubleshooting.
- Hands-on experience supporting and maintaining production environments.
- Solid understanding of Incident Management and Root Cause Analysis (RCA).
- Experience analyzing system logs, application logs, and error traces.
- Experience participating in on-call support and handling production incidents.
Cloud & Platform Technologies
- Hands-on experience with Kubernetes.
- Experience with Ansible for configuration management or operational automation.
Scripting & Database
- Proficiency in Python scripting for automation purposes.
- Ability to write SQL queries for data investigation and troubleshooting.
Communication & Problem-Solving
- Strong analytical and troubleshooting skills.
- Ability to work effectively under pressure when handling critical production incidents.
- Good English communication skills, including reading technical documentation and collaborating with international teams.
- Strong sense of ownership and a proactive approach to problem-solving.
- Preferred Candidates: Based in Ho Chi Minh City
Working Arrangement
- Fully remote position — no daily office attendance required.
Option 1
- Sunday – Thursday
- 5:00 AM – 1:00 PM (Vietnam Time)
Option 2
- Tuesday – Saturday
- 5:00 AM – 1:00 PM (Vietnam Time)
HOW TO APPLY
Please send your application via email: [email protected]
*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.
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Years of Experience Required
3+ years of experience
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Required Education Level
Bachelor’s Degree
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Job Level
Middle/Senior
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Work Form
Remote
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Email: [email protected]