JOB DESCRIPTION 

Collaborating and working directly with stakeholder. The duties and responsibilities include:

• Oversee the day-to-day operations.
• Leading and mentoring the team members, performing scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals.
• Checking and analyzing requirements from customers, assigning to members.
• Support IT Manager to build process, plan.
• Tracking project status and ping/push team members to ensure quality, timeline, and KPI.
• Review all related processes and documentation for continuous improvement.
• Monitoring team performance and report on metrics.
• Working effectively with another team.
• Improving relationships and building trust with customers, suppliers, members, stakeholders, …
• Motivating and inspiring employees.

REQUIREMENTS

• At least 1 year experience of IT operation management.
• Manage team-size at least 5 persons.
• Understanding about ITIL practices, support process, IT Service
• Project management and planning skills.
• Effective stakeholder management
• Having experience in managing projects at multiple sites
• Ability to work in high pressure environments with deadlines.
• Able to communicate technical information clearly to others.
• Highly adaptable and able to learn new technologies quickly.
• People management and leadership skills.
• Good communication Skills.
• Good 4 skills in English
• Analytical, Negotiation and Problem-Solving Skills
• Strong analytical skills to investigate and resolve customer support tickets.

* Please send your application via email: [email protected]