JOB DESCRIPTION 

Working Location: The US

Business Analysis & Requirements Management 

• Collaborate with business stakeholders to understand operational challenges, business objectives, and improvement opportunities. 
• Gather, document, analyze, and validate business, functional, and technical requirements. 
• Facilitate stakeholder workshops, interviews, discovery sessions, and requirements meetings. 
• Develop and maintain Business Requirements Documents (BRDs), functional requirements, use cases, user stories, process maps, and workflow documentation. 
• Ensure requirements are complete, traceable, prioritized, and aligned with business objectives. 
• Serve as the primary liaison between business stakeholders and IT/project teams. 

Manufacturing Process Improvement 

• Analyze current-state manufacturing and business processes to identify inefficiencies and improvement opportunities. 
• Conduct process mapping, gap analysis, and workflow assessments. 
• Identify opportunities for automation, standardization, and process optimization. 
• Recommend solutions that improve operational efficiency, quality, compliance, and user experience. 
• Support continuous improvement and Kaizen initiatives. 
• Define measurable outcomes and track realized benefits against project objectives. 

Solution Design & Implementation 

• Work closely with IT teams, software vendors, developers, and project stakeholders to design solutions aligned with business requirements. 
• Evaluate proposed technology solutions and assess business impacts, risks, dependencies, and operational considerations. 
• Support new system implementations, upgrades, enhancements, and digital transformation initiatives. 
• Participate in solution and design reviews. 
• Assist with defining business rules, system workflows, reports, dashboards, data requirements, and functional specifications. 
• Support deployment planning and production readiness activities. 

Testing & User Acceptance Testing (UAT) 

• Develop User Acceptance Testing (UAT) strategies, plans, test cases, and test scenarios. 
• Coordinate UAT activities with business users and project teams. 
• Validate that implemented solutions satisfy documented business requirements and acceptance criteria. 
• Document defects, issues, and gaps identified during testing. 
• Coordinate with technical teams to support issue resolution and retesting. 

Change Management & User Adoption 

• Support organizational change initiatives associated with new manufacturing systems, technology solutions, and business processes. 
• Develop training materials, user guides, process documentation, and communication materials. 
• Facilitate end-user training and knowledge-transfer sessions. 
• Support users during system implementations and process transitions. 
• Gather user feedback and identify opportunities for continuous solution improvement. 
• Promote successful adoption of new systems, processes, and workflows. 

REQUIREMENTS

• Bachelor’s degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field. 
• 3–5+ years of experience as a Business Analyst, Systems Analyst, Manufacturing Systems Analyst, or similar role. 
• Experience supporting manufacturing operations and/or manufacturing technology systems. 
• Experience with Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), ERP systems, quality systems, and/or supply chain systems. 
• Strong requirements gathering, documentation, and stakeholder-management skills. 
• Experience creating business requirements, functional requirements, process maps, use cases, and user stories. 
• Experience with process improvement and gap analysis. 
• Experience supporting system implementation, enhancement, or digital transformation projects. 
• Experience developing and coordinating UAT. 
• Knowledge of Agile, Scrum, Waterfall, or hybrid project methodologies. 
• Excellent analytical, problem-solving, and critical-thinking skills. 
• Strong written and verbal communication skills with the ability to work across technical and non-technical teams. 

Tools & Technology 

• Microsoft Office / Excel 
• Power BI 
• Microsoft Visio 
• Azure DevOps 
• Jira 
• MES / MOM platforms 
• ERP systems 
• Manufacturing and quality systems 
• Process mapping and workflow tools 

HOW TO APPLY

Please send your application via email: [email protected] 

*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.