JOB DESCRIPTION

• Own overall performance of the Delivery unit, including KPIs: billable rate, resource utilization, delivery quality, and customer satisfaction.
• Define and execute delivery strategy aligned with company goals.
• Act as the top escalation point for project/account issues.
• Oversee large-scale, high-complexity projects and programs, ensuring scope, timeline, budget, and quality objectives are met.
• Collaborate with Sales, Pre-sales, PMO, and Delivery teams in project planning, resource estimation, and solution design.
• Ensure consistent project governance, risk management, and compliance with delivery standards.
• Manage and grow delivery teams, including mentoring, coaching, and performance management.
• Support business development and client engagement, especially with senior-level stakeholders.
• Drive improvements in tools, workflows, and delivery practices to increase efficiency and profitability.
• Report directly to CEO.

REQUIREMENTS

• Bachelor’s degree in IT, Engineering, or a related field (Master’s or MBA preferred).
• 10+ years of experience in the software/IT industry, including 5+ years in senior leadership roles managing large delivery teams and client portfolios.
• Strong background in managing IT outsourcing services for Japanese clients, with understanding of cultural nuances and communication expectations.
• Proven track record of managing delivery operations across multiple accounts or business units (40+ personnel).
• Experience in strategic planning, P&L ownership, budgeting, and operational execution.
• Solid understanding of project delivery models (Agile, Waterfall, Hybrid), SDLC, and offshore delivery.
• Strong business acumen, leadership, stakeholder management, and negotiation skills.
• Excellent verbal and written communication skills in Japanese (~JLPT N2)
• Willingness to travel domestically and internationally as needed.

WORKING LOCATION: Tokyo/Osaka/Hanoi

* Please send your application via email: [email protected]