Digital transformation is reshaping industries, but successful implementation requires more than just adopting new technology. In this blog, we will explore key lessons learned from two real-world cases. These cases highlight best practices, challenges faced, and insights that can guide businesses in their own digital transformation journey. 

Case 1: Achieving Cost Efficiency and Business Agility Through ERP Transformation 

Our client, a leading international energy company headquartered in Essen, plays a vital role in Europe’s energy sector. With a customer base exceeding 50 million across multiple industries, they prioritize innovation and strategic partnerships to deliver advanced technological solutions. 

• Industry: Energy/Utilities  

• Technology: SAP S4/HANA  

• Service Domains: ERP Integration 

Challenge 

Our client faced significant challenges in executing their digital transformation initiatives due to resource constraints and high implementation costs. The complexity of transitioning to SAP S/4HANA required specialized expertise, yet local skill shortages and high costs posed major challenges.   

At the same time, the Ukraine-Russia conflict intensified energy supply uncertainties, driving the need for cost optimization. Without sufficient resources, the risk of project delays grew, potentially impacting business operations.  

To address these concerns, the client sought a cost-effective solution that provided access to skilled talent while ensuring seamless execution. Establishing a center in Vietnam emerged as a strategic move to mitigate these risks, enabling them to accelerate their transformation while optimizing costs and enhancing operational resilience. 

Why CMC Global  

The client partnered with CMC Global, a Vietnamese IT service provider, for its expertise in SAP and cost-effective solutions. CMC Global’s experience made it a suitable choice for their SAP project. 

• Cost-effectiveness: Although the estimated effort was slightly higher than expected, CMC Global’s pricing remained competitive, ensuring a cost-efficient implementation. 

• Timely Delivery: Fast response times and flexibility in managing time zone differences helped keep the project on schedule. 

• Technical Capability: With a strong understanding of SAP S/4HANA, CMC Global provided the necessary technical expertise to customize solutions based on specific business needs. 

CMC Global’s Solution 

To overcome resource constraints and mitigate project delays, CMC Global implemented a Fixed-Scope approach, ensuring structured execution and efficient collaboration over two months.  

• Accelerated Onboarding & Expertise Alignment: Conducted thorough knowledge transfer, business analysis, and technical design to quickly integrate into the client’s SAP S/4HANA environment and address complex digital transformation requirements.  

• Efficient Development & Customization: Developed, tested, and refined customer-specific code to optimize SAP functionalities while maintaining cost efficiency.  

• Minimized Risks & Delays: Despite time zone differences, CMC Global’s team adapted their working hours for seamless coordination, ensuring swift responses to project needs.  

• Quality Assurance & Reliability: Conducted rigorous User Acceptance Testing (UAT) to validate system performance, ensuring smooth deployment without critical defects.  

• Seamless Implementation: Provided dedicated go-live support, facilitating a hassle-free transition to the new system. 

• By leveraging cost-effective talent and a proven delivery model, CMC Global enabled the client to achieve business agility, mitigate risks, and accelerate their digital transformation journey. 

Result 

The collaboration with CMC Global delivered significant improvements: 

• Enhanced system performance: The speed of Fiori doubled, reducing latency and enhancing the user experience. 

• System Improvements: 2 critical system updates were successfully implemented. 

• High Reliability: No critical defects were released. 

• Workload Reduction: Automation enhancements led to a 10% decrease in manual effort. 

Case 2: Developing Cloud-Based Apps for Enhanced Management System 

Our client is a leading logistics company based in Singapore, operating in the transportation and supply chain industry. 

• Industry: Logistics 

• Technology: AWS EKS, Java, NodeJS/Express, AWS MSK, S3 

• Service Domain: Cloud App Development 

Challenge 

Our logistics client faced significant challenges in executing their digital transformation due to limited internal resources for handling complex system upgrades. Their outdated systems lacked real-time tracking and efficient communication, causing delays and operational inefficiencies. 

Additionally, skill shortages and high local costs posed a risk of project delays, making it difficult to implement a scalable, cloud-based solution. To stay competitive, they needed a cost-effective strategy to access skilled talent while ensuring real-time capabilities, enhanced collaboration, and a user-friendly web portal to streamline operations. 

CMC Global’s Solution 

To address the client’s resource limitations and project delay risks, CMC Global provided a scalable and cost-efficient digital transformation strategy. 

CMC Global started with an in-depth analysis of the client’s requirements, focusing on real-time tracking, collaboration, and document management. Leveraging a microservices architecture, we built a scalable and modular solution that could adapt to evolving business needs. 

To enhance usability, we developed an intuitive web portal, enabling seamless task management for end-users. An agile development approach ensured flexibility, allowing for iterative improvements throughout the process. 

Strict testing and quality assurance measures were implemented to uphold reliability, performance, and security. Extensive validation ensured a seamless and efficient user experience. 

Result 

The transportation tracking and collaboration solution has significantly improved system performance 

• Optimized Effort: Development effort reduced by 20%. 

• Customer Satisfaction: Consistently high satisfaction scores exceeding 90%. 

• Improved Efficiency: Operational efficiency increased by 30%. 

• Scalability: Built on AWS with a microservices architecture to support growing user demand and data volume. 

• Cost Savings: Cloud implementation reduced costs by 15%.