The Challenge
Our client set out to modernize its core digital capabilities through two key initiatives:
– Phase 1: a B2B payment portal
– Phase 2: a Bank Fraud Alert (BFA) system to enhance fraud prevention and streamline check processing.
The introduction of the payment portal required modern architecture and strict compliance alignment, all while ensuring that existing processes continued without disruption. Teams needed to rapidly adapt to new workflows and documentation standards to avoid errors that could affect financial accuracy or regulatory expectations.
With the 2nd phase, the challenge intensified. Developing the BFA system meant integrating advanced fraud detection logic and check management capabilities across multiple legacy environments.
Multiple Scrum teams worked concurrently, increasing the need for tight coordination, dependency tracking, and alignment across business units, security teams, and compliance stakeholders.
The Solution
We provided a dedicated Scrum team responsible for managing the full end-to-end development process. Our client assigned a Product Owner to ensure alignment with business priorities, while our Business Analyst worked closely with the client’s BA/PO to validate requirements and maintain consistency throughout the project lifecycle.
A full-cycle delivery approach was adopted, covering Planning, Requirements, Design (Architecture & UI/UX), Development, Azure Deployment, SIT, UAT, and Roll-out.
Key Highlights Included
1. B2B Payment Portal
– Role-Based Access & Permissions: Ensured secure visibility and user segmentation across business clients and bank operators.
– Automated Payment Processing: Streamlined payment initiation, approval workflows, and transaction tracking.
– Reporting Dashboard: Enabled near real-time transaction monitoring and exportable audit trails.
2. Bank Fraud Alert (BFA) System
– Fraud Detection Engine: Integrated rules-based validation to flag anomalies and high-risk checks before processing.
– Check Management Workflow: Designed a structured lifecycle: from submission and review to approval or escalation.
– Stakeholder Notifications: Enabled automated alerts and traceable review responses to strengthen decision-making and compliance.
The Outcome
The successful implementation of the new solution delivered transformative business outcomes:
- 65% Reduction in transaction processing errors
- 50% Rise in automation coverage
- 70% Decrease in software development costs
