Background and Challenge Story
Our client initially partnered with us to develop their payment app successfully. Pleased with the results, they decided to continue our collaboration for the next phase—building new products.
Previously, the client relied on an old fraud detection system that required an annual license fee of $5,000, had an outdated interface, and lacked customization options. These limitations hindered their ability to optimize fraud detection processes and scale the system according to their needs.
Therefore, the client sought to develop a new Bank Fraud Alert system to eliminate recurring licensing costs, gain full control over system customization, and commercialize the product for broader market adoption.
CMC’s Approach and Solution
To address the client’s challenges, CMC Global delivered a structured and proactive approach:
- Modular Design for Better Usability: We divided the system into multiple screens to enhance user experience and efficiently resolve specific client issues.
- Risk Management & Project Ownership: Anticipating risks, our team adapted when the client’s product owner left mid-project. Our BA team quickly analyzed requirements, proposed solutions, and ensured a smooth transition.
- Agile Execution Under Tight Deadlines: With urgent timelines and knowledge gaps, our team worked overtime, increased collaborative meetings, and ensured continuous progress.
- Proactive Planning & Progress Tracking: We took ownership of certain client tasks, planned ahead, and pushed updates to keep the project on schedule.
Leveraging our expertise in payment solutions, fraud detection, and system integration, along with cost-efficient AI-powered development and CMMI 5-certified processes, we delivered a high-performance, scalable, and secure Bank Fraud Alert solution. Our 24/7 managed services and real-time troubleshooting ensured seamless deployment and long-term reliability.
Results
Notable achievements after over 6 months of implementation are:
- 98.4/100 Satisfaction Score
- 100% On-schedule
- 24/7 Fraud Monitoring
- 100% System Control
