Background and Challenge Story
The client needed to modernize its outdated Windows-based system into a scalable web-based platform to meet market demands and improve user experience.
However, reliance on a vendor under a traditional ODC model led to knowledge gaps and unexpected cost overruns.
Key requirements included overhauling the technology stack, enhancing the user interface, and streamlining back-office and customer service operations.
Additionally, they sought a scalable, cost-effective solution to drive innovation and maintain competitiveness in the open banking sector.
CMC Global’s Approach and Solution
CMC Global addressed the client’s challenges by establishing an Offshore Development Center (ODC) under the Build-Operate-Transfer (BOT) model, prioritizing security and compliance.
A secure Global Development Center (GDC) was set up with biometric locks, 24/7 surveillance, and restricted access. Advanced encryption, regular security audits, and adherence to ISO 27001 and GDPR standards ensured data protection.
A team of 134 skilled professionals was assembled within 6 months, with staff trained in security protocols and risk mitigation.
CMC Global also modernized the client’s legacy system, replacing outdated technologies with a scalable tech stack, including React.js for the frontend, Java for backend operations, and cloud-based solutions for improved performance and scalability.
This approach ensured compliance, innovation, and operational efficiency.
Results
The project yielded significant improvements across various key performance metrics.
1. 100% utilization for a seamless user experience with no downtime or interruptions.
2. 20% increase in the speed of decision-making processes, empowering stakeholders with quicker and more accurate insights.
3. 30% reduction in resource allocation while maintaining high performance and optimizing business management efforts.
4. Zero critical defects were reported, underscoring the project’s success in delivering robust and reliable technology solutions.
Overall, the project’s success has not only enhanced user satisfaction but also streamlined business processes, contributing to the organization’s competitive edge.
