IT Service Provider in Vietnam: A Complete Guide to Choosing

According to OpenGov Asia, 2019 saw record growth in the Vietnamese IT industry, boosted by tech companies, start-ups, and smart cities. As Vietnam is emerging …


According to OpenGov Asia, 2019 saw record growth in the Vietnamese IT industry, boosted by tech companies, start-ups, and smart cities. As Vietnam is emerging as a potential forefront in the global IT market, the country has gained increasing traction from both domestic and foreign businesses looking for outsourcing services. Below is a comprehensive step-by-step guide for you to help you choose the most suitable IT service provider for your organization in Vietnam.

Step 1. Define Goals

Making a decision is never easy. A goal that is not clear and relevant may cause things to be more confusing, especially when choosing an IT service provider for your business in a booming market such as Vietnam. The good news is setting an appropriate goal has its own rules, and you can do that by answering these questions in SMART, a highly effective management tool for any upcoming business.


SMART goals are:
Specific: Well-defined, clear, and unambiguous.
Measurable: Specific criteria to measure your progress towards your goals.
Achievable: Attainable and not impossible to achieve.
Realistic: Within reach, realistic, and relevant to your purpose.
– Timely: A clearly defined timeline, including a starting date and a target date, so as to create urgency.

In terms of looking for an IT outsourcing service, SMART helps to resolve questions regarding outsourcing priorities, models, and timelines, to name but a few. Afterward, these insights can be compared with what each provider offers and how they apply to the situation in Vietnam in the following step.

Step 2. Compare Vendor List

Once you have set your final goals to achieve, you need to start working on researching and collecting as much information as possible about the IT service market in Vietnam. Make a vendor list and create your own criteria to ensure that you will find the right service provider as your partner. Here are some sources to consider:

  • Your friend:

If you have a network in Vietnam, that’s a lucky sign. They can have direct insights into the IT industry to give you realistic information, experience, and advice. In addition, they may have access to contact information for you to make use of, or you even request them to help you connect directly to a service vendor. That could save a lot of time!

  • Google

Without a doubt, this is the top-of-mind search engine for everyone. First and foremost, you can find the introduction of each provider and their services online to check if their values align with your priorities. Second, you can visit sites for reviewing and seeking top IT service providers in Vietnam, such as Clutch, Crunchbase, Goodfirms, and Vinasa, where there are also lists of ranking for their qualities. For example, CMC Global is proud to be on the list of Sao Khue Awards of Vinasa for “Best Outsourcing Service in 2019”.

  • Consulting vendors

Before working with an IT partner in Vietnam, you can find reports from Nielsen, McKinsey, etc., to get an in-depth understanding of the market and make it easier to choose a suitable partner. As professionals, these firms might even offer leverage when securing a contract with Outsourcing providers.


Here we provide insights into the IT service industry in Vietnam and share our experience during years working in this field. Our content ranges from an introduction to the field of IT to real-life applications, especially in Vietnam. In addition, we also collect open resources for all readers to access. If you have any ideas to share, do not hesitate to contact us for advice.

Step 3. City Selection

Location is an important aspect to consider when getting yourself acquainted with the Vietnamese market. Right now, in Vietnam, Ho Chi Minh City (HCMC) and Hanoi are the two main places that have the prominent potential for IT outsourcing services.

HCMC is a dynamic city that is expected to be the Silicon Valley of Vietnam with the establishment of Sai Gon Hi-tech Park, one of the national technology projects. Because of the support from the government, HCMC has stable social conditions, positive GRDP growth, favorable IT infrastructure, and convenient living standards.

Meanwhile, Hanoi is the capital of Vietnam, with a rapidly growing economy. The city also welcomed many tech giants like Intel, Nokia, and Samsung to open offices and factories here. Since this is a capital city, the social and political conditions are extremely stable and safe to develop businesses.

In recent years, Da Nang has emerged as a major outsourcing hub in Japan. In 2017, Japanese IT enterprises contributed 47% of the software industry revenue of this city. Da Nang is expected to be fertile ground for many enterprises to visit and develop their business.


CMC Global has its footprint in all these cities with the continuous establishment of offices in HCMC and Danang last year. In a year, we have opened two new branches to deploy our imperative strategy of expanding and becoming a leading IT service provider in the region. By 2023, CMC Global sets the target to become the Top 5 Technology Services and Solutions companies in Vietnam.

Download a free e-book on Outsourcing here.