JOB DESCRIPTION 

As an End User Services Engineer, you’ll play a crucial role in ensuring the smooth operation of our technology infrastructure. Your responsibilities will include:

• Troubleshooting & Issue Resolution: Be the first point of contact for staff, addressing a wide range of hardware and software issues, from operating system glitches to application malfunctions.
• Office Infrastructure Maintenance: Keep our essential office systems running smoothly, including maintaining Wi-Fi networks, printers, and conferencing equipment. You’ll also be responsible for the upkeep of our server room.
• User Lifecycle Management: Seamlessly onboard new employees by setting up their laptops and managing user accounts. You’ll also handle the offboarding process, ensuring proper access removal and equipment collection.
• System Monitoring & Maintenance: Proactively monitor and maintain various workplace systems to prevent issues and ensure optimal performance.
• Documentation & Knowledge Sharing: Create clear and concise user guides and document IT processes to empower our staff and streamline future support.
• IT Asset Management: Track our IT equipment inventory diligently and manage supplies to ensure we always have what we need.
• Endpoint Security: Collaborate with our cybersecurity team to secure all endpoints, protecting our systems and data from threats.
• Software Licensing: Monitor software usage and manage licensing to ensure compliance and efficient resource allocation.
• Vendor & Procurement Management: Oversee relationships with IT vendors and manage the procurement process for new hardware and software.

REQUIREMENTS