The Challenge
The client faced several challenges that limited the optimization and growth of its e-wallet ecosystem:
- Limited Resources: Insufficient resources to support ongoing development and operational needs.
- Management and Coordination Gaps: Difficulties coordinating teams and managing activities effectively.
- Limited Domain Expertise: A lack of specialized knowledge to address complex e-wallet requirements.
- Regulatory Compliance Challenges: Difficulties ensuring operations aligned with applicable regulatory requirements.
The Solution
CMC Global adopted a hybrid team model, starting with a core governance team and scaling resources according to project requirements.
The solution enabled merchants to manage business operations and track growth through an integrated platform that supports online payments and purchases.
1. Super App and Business Portal Development
Developed and integrated new features into the super app, including:
- Utility Bill Payments: Enabled merchants to manage payments for expenses such as electricity and water bills.
- Merchant Wallet Integration: Connected merchant wallets to support seamless payment processing.
- Business License Management: Supported business license registration and renewal processes through local councils.
2. Merchant Wallet Maintenance and Testing
Provided post-deployment maintenance and quality assurance for the merchant wallet, including User Acceptance Testing (UAT), regression testing, and API testing to validate existing functionalities, identify potential defects, and verify system behavior following updates and enhancements.
3. DevOps Automation and CI/CD Pipeline Implementation
Implemented a Continuous Integration and Continuous Delivery (CI/CD) pipeline to accelerate feature development and deployment within tight project timelines.
The pipeline also incorporated quality control measures and delivery performance metrics, providing greater visibility into development progress and supporting continuous improvement.
4. ISMS Compliance Monitoring
Conducted regular reminders and checkpoints to reinforce compliance with the Information Security Management System (ISMS) throughout project execution.
The Result
The project has achieved measurable outcomes in cost savings and operational efficiency
- 30% Cost Savings
- 97/100 Satisfaction Score
