August 1, 2025

Enhancing Client Lifecycle Management (CLM) Solutions for Wealth and Asset Managers in Switzerland

Background and challenge story  Prior to partnering with CMC Global, the client faced significant challenges including insufficient staffing to meet high demands from end clients, …

Background and challenge story 

Prior to partnering with CMC Global, the client faced significant challenges including insufficient staffing to meet high demands from end clients, and the need for a partner in Asia to ensure round-the-clock system stability given their UK base. Additionally, their existing system had suboptimal performance, frequent minor issues, and lacked effective management. They sought to establish a top-tier IT team in Asia to develop high-quality digital CLM products for private banks in Switzerland, optimize system performance, and ensure synchronized management across regions.

CMC Approach and Solution  

CMC Global executed a comprehensive approach that included consultation, planning, and development of two separate systems tailored for different customer segments: Key Account and Mega Account. The end-to-end Software Development Life Cycle (SDLC) approach ensured that every aspect of the project was meticulously handled.

First of all, we conducted thorough requirement analysis to define the project scope and understand stakeholder expectations, and designed the system architecture and UX/UI to ensure compatibility with existing systems. The development phase focused on both functional and non-functional requirements, followed by rigorous functional and non-functional testing, including over 100 User Acceptance Testing (UAT) cases to ensure the systems met end-user requirements.

After launching the final product post-testing and bug fixing, CMC Global provided continuous maintenance and support, including system improvements and ongoing troubleshooting. The key features integrated with the existing core banking systems included streamlined onboarding processes, enhanced Customer Relationship Management (CRM) capabilities, a 360° view of customer data, and efficient document and portfolio management.

Results  

Leveraging CMC Global’s expertise, the client significantly improved the performance of their CLM system, reduced project development costs, and increased customer retention rates. The key outcomes of the collaboration include:

  • ↑30%​ Revenue
  • 100/100 Satisfaction Score
  • 0 Critical Incidents
  • 100% On-schedule​