Background and Challenge Story
Our client aimed to convert their Windows application into a web-based app, adding new features to meet market demands.
At that time, they faced the challenge of finding an IT vendor operating under the Build-Operate-Transfer (BOT) model with a fixed cost structure.
Their current vendor adhered to the ODC model (no knowledge transfer post-project) and unexpectedly raised costs, potentially causing future financial strain for the company.
Regarding technical needs, the client requested a solution to enhance the back-office administration experience and customer service teams with two main requirements:
- Transform the underlying technology stack.
- Modernize the user experience by transitioning to a new web interface.
CMC’s Approach and Solution
CMC Global proposed a comprehensive solution to modernize the client’s user experience by implementing a responsive, content-driven digital engagement platform, which involved transforming the underlying technology stack.
- Established physical infrastructure: a secure GDC room with biometric locks, CCTV, and other necessary infrastructure.
- The client decided to conduct frequent business training sessions for CMC Global staff to make sure the team stays updated with the extensive and evolving nature of the client’s finance and wealth products.
- CMC Global rapidly scaled up its team, assembling 134 members with fluent English-speaking skills and distinguished profiles within just six months.
- CMC Global is committed to offering exceptional compensation packages, thereby securing the expertise necessary for the project’s success.
Results
The project yielded significant improvements across various key performance metrics.
1. 100% utilization for a seamless user experience with no downtime or interruptions.
2. 20% increase in the speed of decision-making processes, empowering stakeholders with quicker and more accurate insights.
3. 30% reduction in resource allocation while maintaining high performance and optimizing business management efforts.
4. Zero critical defects were reported, underscoring the project’s success in delivering robust and reliable technology solutions.
Overall, the project’s success has not only enhanced user satisfaction but also streamlined business processes, contributing to the organization’s competitive edge.
